Lauren S. Gaston, Mpa Email & Phone Number

Oak Brook, Illinois, United States

-Collaborates with contracted companies to execute DG rebate initiatives for ComEd customers.-Handles the monthly financial planning and projections for the DG rebate program.-Develops and implements comprehensive program strategies, aligning them with organizational goals and objectives.-Leads cross-functional teams to ensure coordinated efforts and successful program execution.-Monitors and evaluates program performance, using data to drive continuous improvement.-Coordinates with internal and external stakeholders to facilitate effective communication and collaboration.-Manages program budgets, resources, and timelines, ensuring efficient use of resources.-Identifies and mitigates risks, proactively addressing potential challenges.-Implements best practices and standards for program management, ensuring high-quality outcomes.

Oakbrook Terrace, Illinois, United States

-Served as the primary point of contact for interconnection customers and developers, establishing and maintaining positive, effective working relationships to ensure a Premier Customer Experience throughout the DER interconnection process.-Processed applications for interconnection of DERs, performing initial reviews for completeness and technical accuracy, and handling associated customer payments. This included managing applications received via online tools, email, or hard copy.-Managed the timely and efficient transfer of required interconnection documentation (e.g., applications, study agreements, contracts, certificates of completion, permission to operate) between customers and developers.-Ensured accurate and timely input of information into the interconnection tool, including communication with applicants, uploading relevant documentation, and maintaining current application status.-Interfaced with various Exelon enterprise programs and systems (e.g., Asset Suite 8), facilitating the processing of interconnection applications and producing status, performance, and other process reports.

Oak Brook, Illinois

-Addressed billing inquiries, providing detailed explanations and resolving any discrepancies in customer accounts.-Reported power outages, effectively communicating customer concerns and facilitating prompt service restoration.-Set up payment arrangements for past due accounts, assisting customers in managing their financial obligations.Resolved billing or service complaints and efficiently referred complex grievances to designated departments for in-depth investigation.-Conferred with customers by phone to process orders for installation, turn-on, discontinuance, or modifications in utility services.-Prepared change of address records and issued discontinuance orders, utilizing computer systems for accurate record-keeping.-Calculated charges for requested services and collected deposits, ensuring transparent and fair financial transactions.-Actively solicited the sale of new or additional utility services, enhancing customer engagement and business growth.-Referred unresolved customer grievances to appropriate departments, ensuring thorough investigation and satisfactory resolution.

Chicago

-Delivered exceptional customer service to all passengers, consistently exceeding expectations and enhancing their travel experience.-Established meaningful connections with customers, attentively listening to understand and effectively address their needs.-Facilitated travel arrangements by adeptly managing cancellations, confirming new reservations, and organizing rental car services.-Strategically planned travel routes and accurately calculated ticket costs using schedules and advanced computer software.-Responded to a variety of inquiries from travel agencies and transportation firms, offering knowledgeable and timely information.-Embraced and exemplified "The Southwest Way," embodying a Warrior Spirit, a Servant's Heart, and a Fun-Loving Attitude in all professional interactions.-Skillfully de-escalated situations with frustrated customers, successfully reinstating their trust and loyalty to Southwest Airlines.

Elgin, Illinois, United States

-Specialized in credit card collection for Chase Bank, implementing efficient strategies to manage overdue accounts.-Engaged with customers to discuss outstanding credit card debt, providing clear and comprehensive information on their financial obligations.-Developed and proposed proactive solutions to assist customers in maintaining and managing their credit card debt effectively.-Utilized negotiation skills to reach mutually beneficial payment arrangements, ensuring timely debt resolution while maintaining customer relations.-Monitored and tracked customer payment plans, ensuring adherence to agreed-upon terms and conditions.-Conducted regular follow-ups with customers to update account statuses and make necessary adjustments to payment arrangements.-Collaborated with internal teams to address complex account issues, ensuring compliance with banking regulations and policies.-Maintained detailed records of customer interactions, payment agreements, and account adjustments for accurate and transparent documentation.-Employed a customer-centric approach, focusing on building trust and understanding with customers to facilitate positive outcomes.

Lombard, Illinois, United States, Dekalb Illinois

-Operated as a cashier at The Gap Inc brands, efficiently handling customer transactions and providing a smooth checkout experience.-Organized and maintained clothing displays and store layout, ensuring a visually appealing and easy-to-navigate shopping environment.-Actively promoted The Gap's company credit card to customers, highlighting benefits and features to generate revenue and enhance customer loyalty.-Managed the fitting rooms, providing assistance to customers and ensuring a clean and orderly area.-Assisted customers in finding products, offering personalized recommendations based on their preferences and needs.-Handled customer inquiries and provided exceptional service, enhancing the overall shopping experience.Processed returns and exchanges in a courteous and efficient manner, adhering to company policies.-Kept up-to-date with current fashion trends and new arrivals at The Gap to offer informed advice and suggestions to customers.-Participated in inventory management, ensuring accurate stock levels and assisting in restocking efforts as needed.-Collaborated with team members to achieve sales targets and contribute to the store's overall success.

Westchester, Illinois, United States

-Operated the cash register at the grocery store, accurately processing customer transactions and efficiently handling various payment methods.-Greeted customers warmly, creating a welcoming and friendly environment at the checkout.-Carefully bagged groceries, ensuring the safe and organized transport of items.-Assisted in retrieving carts from outside the store, maintaining a tidy and accessible cart area for customer convenience.-Answered customer inquiries about products and store policies, providing helpful and informed responses.-Kept the checkout area clean and well-organized, contributing to a pleasant and efficient shopping experience.-Scanned items with speed and accuracy, reducing wait times for customers.-Conducted price checks and addressed any billing discrepancies, ensuring customer satisfaction and accurate transactions.-Informed customers about store loyalty programs and promotions, enhancing their overall shopping experience.

Master Of Public Administration - Mpa, Public Administration, 4.0/4.0

In my Master of Public Administration program, I developed a diverse skill set essential for public service leadership. This included.

Bachelor Of Arts - Ba, Communication And Media Studies, 3.02/4.0

High School Diploma