Lindsay Gaughan Email & Phone Number

Columbia, Maryland, United States

Experienced operations leader with a proven track record in driving operational excellence, revenue growth, and strategic collaboration. I've transformed organizations by recruiting, training, and supervising cross-functional teams, leading to substantial company growth in a short timeframe. I maintain a robust network of educational partners and provide insights on the latest industry trends. I excel in improving client relationships through collaborative learning journeys and data-driven decision-making, including proposal writing, course management, and process optimization. My achievements include a significant increase in gross margins and a highly successful employee recruiting and onboarding program.

Columbia, Md

Spearheaded the implementation of multi-million-dollar training contracts and customized programs, resulting in the delivery of hundreds of courses and a substantial increase in revenue. Managed professional development programs with a focus on student satisfaction, instructor scheduling, and facility logistics. Using data analysis and benchmarks, I've evaluated and optimized Professional Development Open Enrollment courses for quality and sustainability. Additionally, I've taken a leadership role in DEI initiatives, collaborating with the organizational leadership team to ensure program excellence and knowledge base development.

Columbia, Md

Managed a high volume of DoD training programs, overseeing 400+ courses annually, and serving as the deputy to the Director of DoD programs. I've been instrumental in driving instructor sourcing, management, and contracting, as well as optimizing internal instructor schedules and credentialing processes. Additionally, I've achieved operational efficiency by collaborating with the accounting department to streamline AP and AR processes, resulting in a reduction in processing time. As a database administrator, I've organized and maintained a robust class and student information system.

Columbia, Md

I created and executed Sales Operations and Sales Training strategies, managed budgets, vendor relations, and facility maintenance to ensure optimal performance. As the primary point of contact for Professional Development Open Enrollment courses, I orchestrated scheduling, quality assurance, and program delivery at UMBC Training Centers. Additionally, I provided essential support to Sales, overseeing operational deliverables throughout the sales process, and managed critical relationships with key partners. My role involved instructor scheduling, contracting, and the development of the Professional Development schedule. I also handled AP/AR communications with the Accounting department and served as the Salesforce Administrator for the organization.

Columbia, Maryland

Managed the scheduling, quality, and delivery of training programs at UMBC Training Centers while overseeing instructor management and contracting procedures. My role involved maintaining key organizational relationships with industry leaders. I was dedicated to ensuring customer satisfaction and providing timely guidance. With a proven track record of leading a team and elevating student satisfaction, I excelled in triaging high-priority issues, analyzing technical needs, and managing program coordination. Additionally, I handled AP/AR communications, served as the Salesforce Administrator, and directed registration and admissions for partner courses, all while maintaining operational budgets.

Columbia, Md

Coordinated numerous onsite and online courses, exceeded customer satisfaction goals, and maintained a high rating on student evaluations. As the liaison to vendors and educational partners, including Red Hat, Sunset Learning, and others, I effectively managed instructor management and contracting procedures, and I ensured consistent, timely guidance to over 1500 students. Additionally, I played a pivotal role in procuring necessary supplies, materials, and facilities, maintained a comprehensive database of resources, and oversaw the Pearson VUE Testing Center. My role also involved serving as the Salesforce Administrator for the organization.

Columbia, Md

Consistently maintained the upkeep and presentation of the facility to guarantee a welcoming environment for all students. Additionally, I was responsible for office supply and snack inventory and successfully coordinating various rental opportunities for the organization. My role extended to managing the Pearson VUE Testing Center, maintaining a high customer satisfaction rating, and overseeing day-to-day office operations, including student management and vendor relations. I played a key role in ensuring the cleanliness and organization of staff work areas and public spaces while supporting Program Coordination staff with course-related needs, calendar management, room reservations, and effective communication with faculty and students.

Washington, Dc

Manager charged with overseeing all management of Communications and Development projects for the organization. Duties encompassed preparing essential documents, tracking deadlines, supporting departments with specific needs, maintaining budgets, and assigning human resources.

Washington D.C. Metro Area

Manager responsible for all organizational operations, including expense commitments, A/P and A/R functions with bookkeeper, budget creation, analysis, and reporting, IT support, employee benefits, vendor management, data systems and mailing lists.

Washington D.C. Metro Area

Manager responsible for all office operations, including expense commitments, A/P and A/R functions with bookkeeper, IT support, vendor management, and general office support.

Linthicum, Md

Associate responsible for processing and acknowledging donations to organization, creating Standard Operating Procedures for grants management and cash flow, maintaining Raiser's Edge database, arranging travel for all visitors, and general office responsibilities.

Bethesda, Md

Master’S Degree, Business Administration And Management, General

Bachelor’S Degree, Communications