Lauren Cunningham Email & Phone Number

London, England, United Kingdom

Appraisal and cataloguing of new acquisitions to ISAD(G) standards and updating online catalogue using O’Neil records management software. Box-listing of material to be destroyed. Support of day-to-day tasks related to the HC Archive Service. Selecting archival material for social media posts to boost engagement. Physical relocation and rehousing of newly accessioned material.

Student volunteer position. Digitising patient records held by the Archive, including admission registers, registers of deaths,case books and administrative records including official circulars and memoranda.

Bathgate

Providing excellent customer service over phone lines and online communications. Updating customer information upon required systems. Providing support and information to customers regarding their details and benefits system, resolvingrelated queries. Managing time effectively between customer communications and updating systems, logginginformation on timesheets. Trained on multiple benefit and advice lines, swapping roles where necessary to provide support… Show more Providing excellent customer service over phone lines and online communications. Updating customer information upon required systems. Providing support and information to customers regarding their details and benefits system, resolvingrelated queries. Managing time effectively between customer communications and updating systems, logginginformation on timesheets. Trained on multiple benefit and advice lines, swapping roles where necessary to provide support forother lines of business during busy times. Show less

Postgraduate Diploma, Information Management And Preservation

Bachelor Of Arts With Honours - Ba(Hons), History, 2:1