Lisa Wood Email & Phone Number

Bethesda, Md, Us

Accountable for domain name portfolio comprised of 28,000+ trademark and vanity domain names. Subject matter expert with Domain Name Management, extensive knowledge across all Domain Name Registrars and Registries, DNS Administration & Certificates. Key contributor to the successful launch of Marriott Bonvoy, Marriott Homes and Villas as well as other large scale campaigns. Member of the .Marriott Council which successfully launched in January 2015 Marriott International’s new top-level domain, nic.marriott. Marriott International became a pioneer by becoming the first hospitality company to promote their brand as a top-level domain. Collaborate with brand owners and internal & external counsel on major domain name launches, sunrise launches and the ICANN TLD launches. Strategically contributed by helping to generate traffic and revenue by maximizing the domain portfolio as well as consolidating, auditing, and making recommendations for online promotions and campaigns. Orchestrated various eCommerce marketing teams both domestic and international with new promotion and campaign rollouts by coordinating internal redirects with monthly releases.Skill Proficiencies: DNS Administration, Domain Name Acquisitions, Project Management, Customer Service Management, Vendor Contract Negotiations, Training and Mentoring, familiar with SEO and SEM. Experienced communicator with executive and technical audiences. Positive, Proactive and Self-Motivated.Promoted to Information Systems Manager in June 2016.

Bethesda, Md, Us

Hand selected to manage and monitor the MARS production environment. Created production schedules and jobs in MAESTRO as well as updated CA-7 Prose for production scheduling. Enhanced and corrected various general ledger Nvision reports to enable faster processing times. Contact liaison between the Operations & Customer Support (OCS) and the MARS Team. Trained OCS Analysts on MARS scheduling environment and created procedures to be used by OCS. Closely worked with the Accounting Systems Group to finalize Year End Processing schedules and retiring the Entity Ledger.

Bethesda, Md, Us

Provided excellent customer service to both internal and external customers by resolving issues in a timely and professional manor. Monitored and responded to network performance alarm conditions, customer application and desktop issues. Maintained and updated an Informix Data Base which contained pertinent information and procedures used by multiple groups within the Information Resources Division. Duties included training new associates on IBM Mainframe environment; CA-7 and Maestro Job Schedulers as well troubleshoot various Tivoli alarms. Comprehensive understanding of IBM’s Mainframe environment, TPF Operations – Marriott’s Automated Reservation System for Hotel Accommodations (MARSHA), and Legacy Systems. Monitor Network performance using Tivoli Sentry Monitoring, Tivoli Courier Distributions, IBM HMC, NetSpy, Omegamon and Netview. Performed daily turnover process to shift team supervisors. Served as an active participant in numerous offsite Business Recovery Tests. Led and coordinated cross-training among internal support groups to develop a basic understanding of each helpdesks’ roles and responsibilities with the objective of fast and accurate resolutions to customer requests.

Education record

Business