▪ Designed advertising ad book for local chamber of commerce and conducted site updates for non-profit health services organizations.▪ Interfaced with clients and executive leadership on behalf of internal team.▪ Technologies Used: Adobe Creative Suite, In Design

• Designed interface and interactions for Regional Parks website. • Led design sessions with departmental clients to gather requirements and facilitate open discussion about design. • Devised usability testing protocol that involved in-house observation and study of user interaction with new standardized interface.• Planned user research and focused analytical inquiry for each project.• Prepared user experience design and usability testing protocols for county-wide web standardization project covering 40 departmental sites.• Developed standard UX practice for future County of San Bernardino endeavors.• Designed ‘How Do I’ search feature for Countyline website.• Technologies Used: Adobe XD, Sketch, TFS.

Demonstrated understanding of user-centered design skills, trends, principals, and disciplines in the realm of law and finance management.▪ Worked within Agile and/or Lean UX environments.▪ Planned and implemented UX process starting from research to launch.▪ Worked with design tools including but not limited to Photoshop, InDesign, Illustrator,UXPin, Axure, Sketch, or equivalent software.

Managed the development of design from inception to completion.▪ Coordinated with other UX producers, project managers, and requirements anddevelopment teams to ensure consistency of design and alignment of schedules.▪ Managed stakeholder engagement and approvals process▪ Managed development support needs, including change management requests fromdevelopment, changes in design principles, and facilitated design reviews.▪ Technologies Used: Axure

Designed and developed a new sleep study application (web-based) to schedule patients, retrieve sleep test study data, score and diagnose sleep studies and to record trends overtime.

- Held design workshops and focus groups with internal staff to understand design and usability issues between sales reps and their clients through their site. - Led usability testing efforts with IBM research team by writing test plans, drafting surveys and compiling findings and recommendations for effective user experience. Conducted in-depth heuristic evaluation of internal sales site to gain insight on opportunities of improvement. - Advocated for sales reps and client feedback.

- Held workshops with clients to understand the design problems and co-create design solutions through Design Thinking.- Translated design solutions into scenarios and interactive prototypes across devices. - Demonstrated hands-on experience in design methods, contextual studies, personas, scenarios, wireframes and interactive hi-fidelity prototypes.- Shepherded consensus on design and articulate design solutions effectively to all - Worked with offshore design team and development teams will be a big plus.- Operated in waterfall, lean and agile UX processes and methodologies.

•Persuasively communicated UX recommendations to internal teams and external client teams. •Thought holistically about a project, including wired, mobile, social and global elements. •Participated in experience design sessions and develop experience maps. •Assisted in UCD workshops. •Technologies Used: Axure, Adobe CS6

• Helped design usabillity research and processes with SeAT&Tle team that led to those design decisions.• Led high-level, cross-functional definition meetings that map out the user experience.• Worked in Agile and designed to User Stories.• Worked in a retail/e-commerce environment and/or web-based application design preferred. • Experience creating interactive prototypes.• Understanding of system development methodology including the Software Development Life Cycle and techniques for contextual inquiry and task analysis helpful.• Created user scenarios, navigation flows, wireframes and interactive simulations.• Experienced modeler in iRise studio.• Worked closely with product team to identify and resolve issues.• Identified user performance metrics.• Worked independently and with automation engineer(s) to identify product feature automation candidates• Experienced in the development of processes, policies, and procedures in developing CONOPs.

• Created user flows that focused on a simple, clean and minimalistic cross-platform design.• Participated in product strategy development and rapid Prototyping - Paper and Low/Hi–Fidelity • Used a persona-driven approach to developing design rationale. • Articulated UX concepts and solutions through scenarios and visualizationsTechnologies Used: Balsamiq, Jira

• Demonstrated ability to execute on IA of complex transactional interfaces, taxonomies and metadata frameworks, and templates for content management systems (Adobe CMS and ATG).• Created innovative and seamless experiences across web, mobile, tablet, social, telcom and DOOH channels.• Conducted user research and translating user research into design decisions.• Used web analytics (Coremetrics) data to inform design decisions.

• Taxonomy remedy for HR internal site and main navigation.• Sitemap redesign and ergonomic update for flyouts to vendor sites.• Conducted research + analyzed and interpreted existing data to build user experience requirements for HR microsite.• Created clickable prototypes using the technologies and/or tools you are most comfortable with (e.g. Keynote, Axure, etc.).• Iteratively created and refined low to mid-fidelity design concepts for the information architecture, navigational models, process flows, page layout, information displays, and interactional components based on user research• Planned and conducted necessary user research to support design decisions.• Defined patterns to maintained consistency across the Fusion application and for future developments.

• Responsible for providing a detailed technical design, workflow and strategies for enterprise solutions.• Collaborates with large cross functional teams including technical management and implementation team to complete multiple solution requirements, architecture, and research deliverables.• Provided advanced technical consulting and advice on proposal efforts (proof of design)and solution design. • Provided consulting advice to customer senior Information Technology (IT) leadership to set strategic direction for internal customers.• Created interaction models, user task flows, screen designs, and UI details that promote ease of use and optimize the user experience.

• Utilized my experience from other projects involving B2B and B2C commerce.• Incorporated ideas about the use of online media, rich media, ATG and Web 2.0 technologies and mobile applications for different platforms within the site.• Created mindmaps to weigh out the pros/cons of difficult design decisions.• Identified user requirements and worked with the appropriate business units including IT resources to create appropriate documentation for SaaS implementation. • Created user flows, wireframes, use cases and other necessary documentation to communicate the recommended user experience to internal stakeholders. (Project briefs, prototypes, presentations, etc). • Coordinated and conducted User Acceptance Testing (UAT).

• Designed strong customer experiences using layout design, content strategy for the pharmaceutical Dropship mechanism on the site.• Demonstrated experience in maintaining and documenting design standards in a style guide with visual designers.• Conducted detail-oriented wire-reviews with core business and UX internal teams for style, consistency and accuracy.• Responsible for project hi-fi wireframes, sitemaps, and user/process flows.• Participated in usability test facilitation/execution.Technologies Used: iRise .

• Responsible for the on-line customer experience for one customer facing Premier Provider Portal and Mobile Retail products.• Performed customer and competitive research.• Assisted in development of portal requirements, wireframes and prototypes.• Facilitated project kick-off meeting with stakeholders (BCBS IL and TX health plan execs).• Drafted high-level project plans, Statements of Work (SOW), usability test plans, timelines.• Coordinated bid process with vendors for testing event.• Conducted user research and identified user profiles for usability testing.• Facilitated diagnostic usability testing for BCBS Mobile application (scripting. screening, moderating, note taking, and online surveys).• Developed online card sorts for taxonomy exercises with stakeholders.• Presented findings and made recommendations to stakeholders for site improvements.• Worked with key design staff on the prototype to implement recommendations.Technologies Used: MS Visio, MS Office, MS Project, Morae Manager, Axure (mobile), Card sorting tools: WebSort, OmniSort..

• Conceptualized and implemented interaction design, i.e, site navigation, page interactions, links to back-end systems and SaaS pathing the user experience.• Translated complex concepts into interactive experiences.• Defined tactics for site organization and content flow.• Created UI and User Experience Design including color palettes, typography, iconography, final production assets, wireframes, system flows, prototypes, while monitoring design consistency across all projects.• Created a design plan and process for the HR SAP database and employee benefits enrollment.SAP Database Technologies: iRise, MS Visio

• Influenced user-centered design, usability and interaction design within the CE Team.• Contributed to hi-fidelity prototypes for both customer-facing online banking products and internal customer service interfaces. • Created precise and detailed functional design specifications.• Documented content structure, page templates, and interfaces for Chase Bank’s highly transactional eCommerce site. Technologies Used: iRise, Documentum.

• Received additional hands-on experience with user-centered design process involving user research, concepting, interaction design, and visual design to prototyping, production and usability testing.• Developed wireframes and functional specifications interaction design for the online Pharmacy redesign.• Developed user flows and wireframes for the online Caterpillar Employee Discount Card promotion. Technologies Used: MS Visio

• Created interaction design for the community based, 50 Million Pound Challenge. • Drafted user flows, wireframes and user interface specifications. • Designed interface that integrates the existing site with a community based application which will be a hosted service. • Designed interaction for online groups, boards, polls etc. • Revamped navigation nomenclature, organization and user interface. • Made recommendations on best practices and provided feedback on future implementations.