Key Achievements: - Spearheaded automation initiatives, streamlining obsolete ticket checks (reduced processing time from weeks to minutes) - Developed automated onboarding scripts, reducing client account creation time from 2 hours to 10 minutes. - Led the implementation of Spanish language support, enabling the acquisition of over 20+ Hispanic clients. - Provided 1st and 2nd-level IT support, resolving issues to enhance colleague productivity. - Collaborated… Show more Key Achievements: - Spearheaded automation initiatives, streamlining obsolete ticket checks (reduced processing time from weeks to minutes) - Developed automated onboarding scripts, reducing client account creation time from 2 hours to 10 minutes. - Led the implementation of Spanish language support, enabling the acquisition of over 20+ Hispanic clients. - Provided 1st and 2nd-level IT support, resolving issues to enhance colleague productivity. - Collaborated with developers to document new features and functionalities, ensuring accurate technical documentation.Core Responsibilities: - Resolve technical challenges promptly and efficiently, ensuring a seamless customer experience. - Collaborate with product development teams to document new features and functionalities. - Provide first- and second-level IT support to colleagues and end-users. - Assist with onboarding and training new employees. - Stay abreast of emerging technologies and industry trends.Technical Skills: - Vue.js, PHP, MySQL, Git, Jira, Zendesk Show less

Key Achievements: - Developed the "Pare e Observe" system, a VBA and Access-based system that optimized occupational safety management procedures, receiving a commendation from the company's safety manager. - Enhanced employee productivity by resolving IT issues efficiently and minimizing downtime.Core Responsibilities: - Provided IT support to colleagues, resolving technical issues and troubleshooting problems. - Participated in the development… Show more Key Achievements: - Developed the "Pare e Observe" system, a VBA and Access-based system that optimized occupational safety management procedures, receiving a commendation from the company's safety manager. - Enhanced employee productivity by resolving IT issues efficiently and minimizing downtime.Core Responsibilities: - Provided IT support to colleagues, resolving technical issues and troubleshooting problems. - Participated in the development and implementation of technology-based solutions to streamline internal processes. - Gained hands-on experience in managing IT operations in a large corporate environment. Show less