• Recovering incurred debts from services rendered. • Assisted customers with questions regarding accounts and worked with customers to explain and validate charges. • Follow up with customers on previous payment arrangements.• Follow up with subcontractors to meet customer needs and expectations.

• Recovering incurred debts from healthcare needs. • Using an automated dialer, contacted patients to obtain payment for past-due balances. Using customer service focused sales technique, negotiate payments and payment plans. • Assisted patients with questions regarding accounts and worked with patients to explain charges.

• Recovering incurred debts from healthcare needs. • Using an automated dialer, contacted patients to obtain payment for past-due balances. Using customer service focused sales technique, negotiate payments and payment plans. • Assisted patients with questions regarding accounts and worked with patients to explain charges. • Follow up with clients on previous payment arrangements. • Reviewing the arrears of clients, negotiate settlements with patients and took ownership of debt collections cases.• Knowledge of FDCPA and HIPAA laws.

• Recovering debts from private and federal student loans. • Work with Credit Controllers to contact debtors to pursue payment. • Follow up with clients on previous payment arrangements. • Reviewing the arrears of clients, negotiate settlements with client and took ownership of debt collections cases. • Making outbound collection calls to debtors and receiving inbound calls. • Reducing the outstanding debt owed to a company. • Responding to telephone inquiries using standard scripts and procedures. • Locating(skip tracing) and establishing contact with debtors. • Work with debtors to work out payments arrangements. • Maintaining accurate, up-to-date customer account information. • Maintain appropriate and comprehensive records of all customer discussions. • Report daily progress against targets to the Team Leader.