Lorena G. Email & Phone Number

Advise clients and internal business partners and manage cases to resolve issues ranging from benefits setup to termination and compliance using various channels of communication

• Recipient of Quarterly Alex Award FY'20 which recognizes service excellence• Chosen as “Emotionista of the Month" for service culture excellence

• Selected for 2020 MyLife Specialist Internship• Created and updated training materials• Trained and mentored new hires and cross-trained associates• Updated, created and presented refresher trainings• Certified Knowledge Contributor• Supported two lines of business: TotalSource and Comprehensive Services• Chosen as “Emotionista of the Month" for service culture excellence

Miami/Fort Lauderdale Area

• Supported, advised and managed cases to resolve issues for employees, clients and internal business partners ranging from benefits to payroll using various channels of communication.• Updated Standard Operating Procedures for department.• Chosen “Emotionista of the Month.” • Featured in the Town Hall for embodying our brand “Real people, ready to help.”

Miami, Fl

• Maintained assertive awareness of front area while fulfilling customer experiences• Counted and balanced sales transactions as well as register change amounts• Organized and stayed updated on merchandise inventory as well as stocking items when necessary• Monthly top performer for Kohl's Rewards and customer satisfaction• Solicited Kohl’s credit and rewards cards as well as surveys to customers on a transactional basis• Assisted in training of new employees• Associate… Show more • Maintained assertive awareness of front area while fulfilling customer experiences• Counted and balanced sales transactions as well as register change amounts• Organized and stayed updated on merchandise inventory as well as stocking items when necessary• Monthly top performer for Kohl's Rewards and customer satisfaction• Solicited Kohl’s credit and rewards cards as well as surveys to customers on a transactional basis• Assisted in training of new employees• Associate of the Month (AoM) - August 2017 Show less

Florida International University

• Prepared Starbuck’s specialty drinks, and signature baked goods• Trained new employees• Managed inventory

Miami, Fl

• Facilitated three day retreats of 80+ students on leadership development and civic engagement• Built and customized over 50 team-building initiatives set to achieve trust, conflict management, active listening, risk-taking, and personal development for campus organizations and departments • Presented office programs at First-Year Experience courses and at freshmen orientations• Represented the Center for Leadership & Service office at university events

Pembroke Pines

• Provided timely orders to customers• Excellent customer service – Recognized by “secret shopper” store inspector• Processed, organized and maintained workplace as well as proper food preparation procedure• Assist in training new employees