• Respond quickly to customer queries• Acknowledging and resolving customer complaints.• Communicate with consumers via email• Maintaining a positive, empathetic and professional attitude toward customers at all times.• Prepare product surveys by gathering and evaluating client information

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms• Research required information using available resources• Follow standard processes and procedures• Identify and escalate priority issues per Client specifications• Redirect problems to appropriate resource• Accurately process and record call transactions using a computer and designated tracking software• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business• Organize ideas and communicate oral messages appropriate to listeners and situations• Follow up and make scheduled call backs to customers whenere necessary

• deal directly with customers either by telephone, electronically • respond promptly to customer inquiries• handle and resolve customer complaints• obtain and evaluate all relevant information to handle product and service inquiries

• deal directly with customers either by telephone, electronically • respond promptly to customer inquiries• handle and resolve customer complaints• obtain and evaluate all relevant information to handle product and service inquiries

• keep records of customer interactions and transactions• record details of inquiries, comments and complaints• record details of actions taken• communicate and coordinate with internal departments• follow up on customer interactions• provide feedback on the efficiency of the customer service process

• provide pricing and delivery information• direct requests and unresolved issues to the designated resource• manage customers' accounts