Laura Hapner Email & Phone Number

Empowering all who serve children with diverse needs.Presence is the leading provider of online speech and occupational therapy, behavioral and mental health services, and software for K-12 districts for children with special needs. We are dedicated to ensuring that all students in the PreK-12 education system receive the special education-related services.

• Developed a 4-Step Onboarding Process and Canva deck for new partners that enhanced customer experience and onboarding time by 21%
• Successfully onboarded 40+ new partners and increased implementation renewals by providing reboots for nonactive current partners
• Led weekly Partnership Success team huddles with each region to problem solve, increase communication, and develop action plans for individual accounts
• Collaborated on Team Engagement meetings to broaden the support for partners and develop best practices
• Communicated successfully with partners to schedule over 100 professional learning sessions and supported Professional Learning Specialists by providing organizational documents, scheduling services, and reports of.
• Increased workflow efficiency by creating new pipelines within HubSpot to track operational processes for multiple departments

• Enhanced and presented new professional development slides during partner meetings which outline purchases and scheduling opportunities to drive revenue for professional development sessions
• Partnered with lateral teams to develop communication strategies, best practices, business processes, and growth opportunities based on in-depth audits of each account
• Assisted during onboarding of new Team Members within my own team and the Professional Development Field Teams through training sessions on workflow platforms
• Participated on the DEI Working Group which supported PD Ops in building an inclusive culture that encourages, supports, and celebrates diverse voices

Concord, Massachusetts

• Established and maintained an effective referral program to increase membership by 17%
• Maintained accurate records using established OTF sales systems
• Conducted telephone inquiries/follow up calls/customer care calls using CRM software
• Led OTF studio previews with prospects and/or fitness program holders
• Carried out proper on-boarding all OTF clients through the use of Client Intake Forms, Membership Agreements, and MINDBODY software

Boston, MA

• Reorganized a neglected Emergency Management Program and updated it to meet the appropriate standards and requirements
• Developed training materials to implement the updated Emergency Management program for building occupants
• Designed and executed Directorate Awards website using SharePoint Collaborative Software

• Developed a classroom management activity with visual and tactile supports that increased student engagement by 37%
• Collaborated with team teachers and assistants to plan and implement engaging lessons for both general education & special education students Pre-K to 3rd using school wide curriculum and self-made activities
• Designed curriculum to meet the needs of marginalized students using various learning styles to encourage a love for learning
• Engaged parents through classroom Google website to ensure families were involved in their students education

Early Childhood Education/Early Intervention, Ma, Elementary Education And Teaching

Bachelor'S Degree, Communication, General