Loretta Harness-Green Email & Phone Number

United States

Passionate about meeting sales goals and take pride in your workFriendly, outgoing and ready to make each customer’s day better by helping find the perfect fitExcited to create exceptional shopping experiencesMaking our stores look great and displaying our top name brandsInvested in developing a famously successful sales teamDriven to execute Famous Footwear’s brand and operational standards

Surprise, Arizona, United States

• Interviews, hires, and trains staff associates and equips to comply with company policies and procedures• Exceeds sales goals and accomplishes business objectives by inspiring staff and promoting target products• Collaborates with the store executive team to develop and execute associate retention strategies• Optimizes store displays and appearance via strategic merchandising• Coaches employees & trains on methods for handling various aspects of sales, complicated issues & difficult customers• Supports professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles• Assists and guides associates on the point of commerce process• Manages store organization, maintenance and purchasing functions• Addresses and resolves strategy issues to support sales management and guide business direction• Creates exceptional customer experience by offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Surprise, Arizona, United States

• Taught sales associates to close deals and improve sales performance to increase revenue for company• Demonstrated product and answered questions for prospective customers• Recruited, managed and motivated retail team to give every guest positive and memorable experiences• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused

Surprise, Arizona, United States

• Created inviting environment for customers by maintaining store organization and cleanliness• Answered customer questions about products and services, helped locate merchandise and promoted key items• Managed efficient cash register operations• Built customer loyalty and retention by delivering excellent shopping experiences• Stocked merchandise, clearly labeling items, and arranging according to size or color

Surprise, Arizona, United States

• Helped customers complete purchases, locate items and join reward programs• Greeted customers and helped with product questions, selections and purchases• Supported efficient and timely replenishment of sales floor merchandise• Used consultative sales approach to understand customer needs and recommend relevant offerings• Used POS system to process sales, returns, online orders and gift card activations

Inland Empire

• Represented companies including: Disney, Buena Vista, Warner Brothers, Marlboro, Proctor and Gamble, Kodak, Mattel, Olay, HTH, Sony Pictures, and many others• Suggested new products that increased earnings by 13%• Maintained inventory for Digital Media at Target, Circuit City, Kmart, and Vons stores• Handled Returns, customer buyouts, and product recalls

Cathedral City, California, United States

• Preformed licensed locksmith duties• Managed schedules for 5 drivers• Implemented a training course for new recruits• Designated Dispatcher and performed Office Manager duties

Education record

High School Diploma