Laura Hartman-Frizzell Email & Phone Number

Greenville, Sc, Us

Burlington, Vermont, United States

Lead Support Analyst for a team of 10 technical customer care specialists dedicated to the General Motors Website program at Dealer.com. The GM Program manages a high-profile client relationship with General Motors, and I am the liaison between the program team and frontline website support. I am a subject-matter expert in automotive inventory data flow for the program, I handle client and program escalations, interfacing with several inter-departmental teams for root-cause analysis and solutions-based resolution to complex technical issues.

Williston Vt

Shipping/receiving for an lab that tests for a variety of matricies in wastewater, groundwater, drinking water, etc. I send out bottle orders, do chemical prep, assemble test kits, daily log-in, and customer service.

Eight 02 Jazz www.eight02jazz.com Created and edited a short documentary featurette for the internet, drew up design concepts, created and published the group's Web site.

Williston, Vt

Managed floor staff of up to 16 in daily movie theatre operations; dealt with customer complaints; operated Christie digital projectors, Cinedigm Library Management System; handled thousands of dollars in cash and filed reports. Also managed advertising program, soliciting of advertisers, extensive graphic design and ad placement. Logo and menu design, advertising and photography for a new restaurant, Oscars Bistro & Bar. Managed both locations' introduction to social media channels, including Facebook, Twitter and Foursquare.

Worked one-on-one with customers as a salesperson, fitting shoes and accommodating the specific needs of customers.

Wrote promotional content for Web site; covered marketplace events through blogging, facebook and twitter, including photography and video, collaborated with Union Street Media on Web design principals.

I write and copy edit weekly columns for the newspaper, as well as design and manage the calendar. I also lay out the columns and calendar pages for each issue using InDesign. The newspaper pdf file can be seen on the Echo Web site.

Wrote articles and took photos of events occuring at Littleton High School in Littleton, NH.

Ba, Journalism/Mass Comm And Japanese Studies

Activities and Societies: Edmundite Campus Ministry Liturgical Choir and Ensemble Honors Program The Defender/Echo

Bachelor Of Arts, Journalism/Mass Communication, Japanese Studies

Study Abroad Program; Completed course work in Japanese language, popular culture, media and film.

Japanese

Activities and Societies: Study AbroadI lived in Osaka, Japan for four months with a host family who didn't speak English and had two.