Leah Hayes Email & Phone Number

Brentwood, Tennessee, United States

Brentwood, Tennessee, United States

Nashville, Tn

Promoted multiple times with increasing leadership responsibility for a 13-year tenure. Oversaw day-to-day operations of all U.S.-based operations that included 130 staff and four geographically dispersed homes for young women. Held full responsibility for a $10M annual P&L, while providing operational, financial, and strategic leadership. ➣ Led the organization in achieving over $10M in revenue in 2018, the highest revenue performing year in its history; worked with the Finance Committee and the Board to increase operating reserves by 30%.➣ Implemented a companywide 401k plan with 80% participation of all U.S. employees. ➣ Oversaw various significant, debt-free capital improvements of existing properties of over $1M. ➣ Recognized for leading the organization to consistently exceed industry standards for financial accountability, governance, and financial transparency while earning the highest possible ratings from multiple accreditation agencies, including the BBB, GuideStar, and Charity Navigator.➣ Established and maintained strict consistency of the ministry’s brand and vision nationally. ➣ Collaborated with the real estate development team to create architectural plans and obtain state and local approval for the development of a 5th home in the panhandle of Florida. ➣ Designed and executed a new comprehensive marketing and rebranding strategy for the organization resulting in a 40% increase of social media online engagement with over 13,000 followers.

Nashville, Tn

Directed a seven-person team while leading mission-critical operations across accounting, finance, human resources, IT, legal, and governance divisions. Combined and streamlined the donor database while incorporating salesforce.com.➣ Collaborated with senior leadership to transform the organization to data-driven decision-making by measuring qualitative and quantitative results with both donors and program clients. ➣ Implemented a comprehensive resident database to enable the organization to track a resident’s progress during their time in the program and utilize the data collected to improve measurable outcomes.➣ Instituted technology that streamlined the intake admissions process, reducing the initial phase of the admissions from weeks to hours and cut the intake process from three months to less than 20 days. ➣ Earned commendation for managing expenses within 4% of the Board approved budget YoY.➣ Developed and promoted over ten staff to key leadership positions within the organization.

Nashville, Tn

Promoted and held a dual role as the Corporate Secretary and Assistant Treasurer while also keeping previous duties as a Financial Analyst. Supervised five employees across the finance, HR, and IT teams; led staff hiring, training, development, and performance management. Oversaw cash management and tax receipts including bank deposits, reconciliations of the general ledger, and the CRM database. Held budget and P&L responsibilities for all departments.➣ Led a $350,000 renovation of the first Mercy home in Louisiana, completed on time and under budget.➣ Identified and implemented various efficiencies in expenditures and operational processes resulting in over $750,000 in annual savings YoY while maintaining the same quality service level.➣ Established a formal budget process that encompassed departmental budgets, increased accountability, and formalized the budgetary approval process.➣ Developed a risk-based continuous monitoring process for the U.S. based homes that aided management in identifying overarching trends and the ability to formulate measurable solutions.

Nashville, Tn

Selected to oversee and direct the international business unit’s ongoing financial efforts with a presence in the United Kingdom, Canada, and New Zealand with consideration to expand to Peru. Accountable for daily global financial operations, including oversight of the organization’s intellectual property and trademarks. ➣ Drove the Ministry Collaboration Agreement (MCA) completion, providing a framework for the relationship between MMI and its international affiliates to limit risk exposure from foreign countries.➣ Created and rolled out a comprehensive dashboard to monitor and track global performance.➣ Facilitated MMA and MMI monthly Board meetings, serving as a primary contact for Board members and international affiliates.

Nashville, Tn

Brought on board to serve multiple vital roles, including a Board liaison, project manager, and financial analyst for a Christian non-profit organization providing support to young women struggling to overcome life’s circumstances.➣ Spearheaded the organization’s successful efforts to achieve formal accreditation with the largest industry agencies, including the BBB, Guide Star, Charity Navigator, and ECFA. ➣ Chosen by the Executive Director to co-lead the team that completed a build-out and launch of MMA’s fourth home located in Sacramento, CA.➣ Established and implemented organizational dashboard reporting and key performance indicators to provide senior leadership and the Board real-time reporting capability.

Nashville, Tn

Oversaw the bank’s loan review process, accountable for managing bank’s portfolio credit risk. Analyzed the adequacy of the Allowance for Loan and Lease Losses (ALLL), making adjustment recommendations. Reviewed the bank’s adherence to prudent lending practices, loan policy, and governmental regulations.➣ Conceptualized, developed, and executed a more forward-looking, risk-based approach to credit reviews.➣ Conducted in-depth examinations of the bank and its subsidiaries, submitting loan review findings and recommendations to the Audit Committee and the Board of Directors.

Nashville, Tn

Earned several fast-tracked promotions. Provided senior leadership and the Board of Directors with real-time objective assessments of the bank’s portfolio quality and credit risk management process. Accountable for leveraging risk-based continuous monitoring to enforce policy compliance and prudent credit risk management.➣ Hand-picked to serve on the process improvement team to direct several high-profile initiatives, including establishing the Risk-Based Credit Management division. ➣ Supervised a five-person team of reviewers leading credit review examinations, summarizing findings, and constructing comprehensive examination reports.

Nashville, Tn

Nashville, Tn

Montgomery, Al

Bachelor Of Science - Bs, Finance, Economics, And International Relations

Master Of Business Administration - Mba, Executive Mba