Laurie Hazzard Email & Phone Number

Houston, Texas

Houston, Texas Area

Houston, Texas Area

Mentor, train and provide technical assistance to maintain inside sales, warranty, freight, and estimating department work flows.Support outside sales efforts to develop new business.Apply product knowledge to assist distributors in the sale of commercial grade truck equipment best suited to customer needs.Preferred contact for many major accounts.Develop and implement effective product and inside sales training technique materials.Enjoy the opportunity to assist all callers interested in RKI products.Collaborate & strategize with Wellness Team members to create and implement health-related activities.Troubleshoot & resolve manufacturing order issues.Match retail customers to distributors best suited to their needs.Automate systems to improve processing of orders received by phone, fax, and email.

Houston, Texas Area

Offer support for customers, outside sales, and distributors interested in standard and custom products in 7 state territory.Work with Technical Support Group to design, configure and provide quote of custom and modified standard products. Apply product knowledge to ensure quote is profitable and within current manufacturing capabilities.Monitor order process, including movement between departments and on-time delivery. Expedite as required.Provide technical and application support to generate new and repeat sales.Process requests for returns.Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.Increase sales by cross-selling, up-selling, and add-on sales.Proactively recommend climate control products for all applications.Refer new customers to distribution in their area.

Houston, Texas Area

NSupervise all activities of the inside sales & warranty departments of 6-8 employees.Mentor, train and provide technical assistance to inside sales in the processing of orders.Mentor, train and provide technical assistance in the resolution of warranty claims.Manage communications between inside sales, warranty and other departments.Attend trade shows and distributor-sponsored promotional events.Participate in numerous special action groups to resolve unusual situations and implement process improvements.Write & maintain policy & procedure manuals and desk reference materials for inside sales & warranty departments.Manage sales for all national & fleet accounts.Interview all potential new distributors.Maintain the content and product logic for existing and new product matrices through a .net CMS (content management system). Interface with the website programming development team to ensure continuity and accuracy of site content.Provide technical assistance to distributors & end-users in operation & repair of products.Produce POS materials, brochures, and flyers for print and electronic distribution.As Product Training Manager, I planned, scheduled & conducted product training for manufacturing, engineering and sales personnel.

Houston, Texas Area

Supervise activities of inside sales department of 4-6 employees receiving incoming calls from distributors and retail customers.Handle incoming call overflow from distributors and retail customers. Assist distributors in determining proper equipment configurations, and provide detailed quotations. Insure proper completion and timely shipment of orders.Mentor, train and provide technical assistance to employees.Provide technical assistance to distributors & end-users in operation & repair of products.

Houston, Texas Area

Receive incoming calls from distributors and retail customers. Assist distributors in determining proper equipment configurations, and provide detailed quotations.Answer questions regarding products & services. Insure proper completion and timely shipment of orders.Produce product brochures for printing.Refer retail customers to distributors in their area.

Houston, Texas Area