Luis Castaneda Email & Phone Number

Peru

Peru

As the Operations Manager I am responsible for procuring resources, ensure compliance, oversees the performance, quality of service and customer centricity in all operations for LPG (liquefied petroleum gas) services in Peru north region:- Ensure customer service quality.- Define objectives, carrier path and performance of the team.- Manage the P&L.

Mexico

Being a Professional Services Client Principal I had to manage and attend the client needs, aligned with our service portfolio and digital solutions. As well as leading communication between internal and external cross functional geographically distributed areas involved in services, technologies implementations to guarantee service success in Latin.

Mexico

As a Senior Service Delivery Manager I took overall responsibility for the delivery of service functions, taking custody of the delivery IT infrastructure on behalf of the undertaking for large organization with multiple divisions and locations, collaborative partnership of similar complexity in NAMER region.- Ensures the services managed, monitored and.

Mexico

Being the Digital Solutions Delivery Lead is managing the digital portfolio offering on cloud technology, additionally ensures compliance with the delivered services in MCA (Mexico, Central America) region according to the T&Cs and SLAs established for the client tenant.- Provide direction and support for digital solution services and ensure alignment with.

Mexico

In the role of Solution Delivery Manager I was responsible for the service portfolio, as well as ensuring compliance for all delivered service in time, cost, scope and quality defined in each contract in MCA region.- Manage the service team (national, international and suppliers) for all contracts.- Manage the client needs and expectations as well as any.

Mexico

Being a Service Delivery Management is managing the service implementation and operation in central and northern region of Mexico. - Manage contract budgets and P&L as well as ensure the financial health of the contract.- Update and transmit the procedures, policies and standards of the organization's contracts and services.- Manage contracts compliance by.

Mexico

Lead the implementation projects in north and central Mexico regions.- Achieve results in time and with the quality defined in the requirements of the project.- Lead project implementation plans.- Manage changes to achieve project results.- Manage project development from planning stages to completion, including subsequent analysis.- Manage the technical.

Mexico

Lead the implementation projects south Mexico regions.- Achieve results in time and with the quality defined in the requirements of the project.- Lead project implementation plans.- Manage changes to achieve project results.- Manage project development from planning stages to completion, including subsequent analysis.- Manage the technical assistance to.

Peru

Direct the IT Management for the implementation and improvements in the hardware infrastructure as well as software solutions, that improve the services offered aligned to the business needs while seeking an optimization of the cost of these Implementations. Achieved ResultsDefine the execution plan for upgrading the service-to-third-party service.

Perú

Management of the services and projects portfolio oriented to service companies in the E&P sector, as well as for oil operators, monitoring the compliance of the services delivered in PCE region (Peru, Colombia, Ecuador).- Utilization management of the services team of local and international specialists- Monitoring the fulfillment of objectives and.

Peru

Opportunity management for potential sales, developing training plans for business partners, working with IBM business partners to develop solutions required by customers. Design and implement POCs and POTs for clients. Also, collaborate with universities to spread IBM technology and their capabilities aligned with the organization's objectives. Achieved.

Peru

Management of the implementation of software development projects, lead the application development team and the change control committee.Achieved Results- Reduce the execution time of billing processes from 5 days to 2 days.- Automate the process of compensating customers for poor quality of service.

Peru

Implementation of new requirements, defining and analyzing problems, by designing and implementing standards and solutions. - User requirement gathering- Identify application problems based on user requirements- Design and develop solutions for applications - Ensure training users to operate the applications

Diploma Of Education, Organizational Development And Change Management, Diploma

Organizational Development and Change Management

Information Technology

Master Of Business Administration - Mba, Business Administration, Management And Operations, Magister

International MBA by: (UEM) Master Universitario en Direccion de Empresas (UPC) Magister en Direccion de Empresas Globales

Computer And Systems Engineer, Systems Engineering, Engineer

Computer & System Engineer