Luis Castaneda Email & Phone Number

Peru

Peru

As the Operations Manager I am responsible for procuring resources, ensure compliance, oversees the performance, quality of service and customer centricity in all operations for LPG (liquefied petroleum gas) services in Peru north region:- Ensure customer service quality.- Define objectives, carrier path and performance of the team.- Manage the P&L, budgets and forecasts of services.- Stablish and maintain processes, compliance and best practices in operations.- Supervise and improve profitability and operations carried on cost-effective way.Achieved Results- Won a tender for 2M USD TCV (1Y contract) for maintenance, repair and implementation of LPG networks.

Mexico

Being a Professional Services Client Principal I had to manage and attend the client needs, aligned with our service portfolio and digital solutions. As well as leading communication between internal and external cross functional geographically distributed areas involved in services, technologies implementations to guarantee service success in Latin America (Argentina, Chile, Colombia, México and Perú).- Define and manage the P&L for Professional Services implementations.- Lead the solution architects' team and technical specialists to ensure high quality implementations and deliveries with maximum use of resources.- Direct interaction with clients during the initial and design phase of services, ensuring all stakeholders participate in the development of key components.- Clearly communicate the background, goals, objectives, deadlines and budget of the services.- Identify opportunities where Iron Mountain Professional Services Solutions can assist to potential and existing customers.

Mexico

As a Senior Service Delivery Manager I took overall responsibility for the delivery of service functions, taking custody of the delivery IT infrastructure on behalf of the undertaking for large organization with multiple divisions and locations, collaborative partnership of similar complexity in NAMER region.- Ensures the services managed, monitored and maintained to levels of quality, standards and operability.- Uses negotiating skills to represent the employing organization at a high level, both externally and internally, formally and informally.- Takes responsibility for the P&L and staffing aspects of operational management, service delivery and project management.- Ensures service level agreements, contracts and negotiations with both internal and external suppliers are meeting the business needs.Achieved Results- Financial modeling and design of 35 new services (H2/2021 - H1/2022).- New services implemented for 1.2M USD (H2/2021 - H1/2022).- Support and maintenance to 27 recurring services for 1.5M USD (H2/2021 - H1/2022).

Mexico

Being the Digital Solutions Delivery Lead is managing the digital portfolio offering on cloud technology, additionally ensures compliance with the delivered services in MCA (Mexico, Central America) region according to the T&Cs and SLAs established for the client tenant.- Provide direction and support for digital solution services and ensure alignment with organizational standards.- Provide cost base structure, design P&L for services, contracts and projects.- Manage service team responsible for designing, developing, and deploying scalable solutions, plan and lead deployments for cloud and on-prem solutions.Achieved Results- Negotiate contract extension with CNH for 20% (4M USD) of the TCV.- Minimize third-party software annual rental expenses in 10% (300K USD).- Design high level architecture with cloud services for PEMEX NDR.

Mexico

In the role of Solution Delivery Manager I was responsible for the service portfolio, as well as ensuring compliance for all delivered service in time, cost, scope and quality defined in each contract in MCA region.- Manage the service team (national, international and suppliers) for all contracts.- Manage the client needs and expectations as well as any incidents affecting contracts.- Support sales team in generating proposals and tenders.Achieved Results- Winning the CNH contract again for a second time for the National Data Repository in Mexico (USD 20M).- Execute 100% of the planned contract budget (USD 13M).- Reduce DSO to 30 calendar days for delivered services.- Minimize third-party software rental expenses by 30%.

Mexico

Being a Service Delivery Management is managing the service implementation and operation in central and northern region of Mexico. - Manage contract budgets and P&L as well as ensure the financial health of the contract.- Update and transmit the procedures, policies and standards of the organization's contracts and services.- Manage contracts compliance by monitoring service level agreements.- Support sales management by providing the necessary resources for the proposals generation. Achieved Results- Increase CNH revenue for selling E&P information by 80% (48M USD).- Execute 100% of the budget allocated to contracts (USD 15M).- No major findings in the audits of the CNH NDR1 contract.

Mexico

Lead the implementation projects in north and central Mexico regions.- Achieve results in time and with the quality defined in the requirements of the project.- Lead project implementation plans.- Manage changes to achieve project results.- Manage project development from planning stages to completion, including subsequent analysis.- Manage the technical assistance to identify potential areas of improvement.- Provide support to the project team.- Report project progress.Projects Implemented:- Implementation of the National Hydrocarbon Information Center, CNH (13.5M USD)- Digital Field Control System, PEMEX (580K USD)- Numeric Simulation Campo Cuervito North CM1, PTD (320K USD)- Geological Characterization of Locations in the NEJO Field, IHSA (280K USD)- Platform Migration of the Integral Asset to Avocet 2013.1, PEMEX (550K USD)- Project Analysis of Wells Installations for the 100 and 54 Blocks, IHSA (350K USD)- Control Room Implementation for Exploration Unit (ICenter), PEMEX (670K USD)- Restitution of the Operational Conditions of the Measuring Station KM19, PEMEX (1.1M USD)- Corporate Exploration and Production Database Implementation, IHSA (780K USD)- Emergency Response Center, PEMEX (2.3M USD)

Mexico

Lead the implementation projects south Mexico regions.- Achieve results in time and with the quality defined in the requirements of the project.- Lead project implementation plans.- Manage changes to achieve project results.- Manage project development from planning stages to completion, including subsequent analysis.- Manage the technical assistance to identify potential areas of improvement.- Provide support to the project team.- Report project progress.Projects Implemented:- Integrated Asset Modeling, PEMEX (130K USD)- Comprehensive Production Operations System, PEMEX (480K USD)

Peru

Direct the IT Management for the implementation and improvements in the hardware infrastructure as well as software solutions, that improve the services offered aligned to the business needs while seeking an optimization of the cost of these Implementations. Achieved ResultsDefine the execution plan for upgrading the service-to-third-party service infrastructure.Establish supplier selection criteria according to business needs.

Perú

Management of the services and projects portfolio oriented to service companies in the E&P sector, as well as for oil operators, monitoring the compliance of the services delivered in PCE region (Peru, Colombia, Ecuador).- Utilization management of the services team of local and international specialists- Monitoring the fulfillment of objectives and evaluation of results of the service team.- Definition of the levels of services to be contracted and quality assurance.- Development of the service team.- Manage and lead quality meetings with customers.Achieved Results- Organization and management of the event of "Petrel Technological Adoption 2011" with a partition of 95% of the companies convened. - Delivery of 100% of services without findings in the execution of contracts in the period of H1 2011.- Complete 98% service team training by the end of Q3 2011.

Peru

Opportunity management for potential sales, developing training plans for business partners, working with IBM business partners to develop solutions required by customers. Design and implement POCs and POTs for clients. Also, collaborate with universities to spread IBM technology and their capabilities aligned with the organization's objectives. Achieved Results- Concrete the largest sale of IBM partners in Q4 2007 (USD 850K).- Achieve 100% of certified technical consultants by the end of H1 2007.

Peru

Management of the implementation of software development projects, lead the application development team and the change control committee.Achieved Results- Reduce the execution time of billing processes from 5 days to 2 days.- Automate the process of compensating customers for poor quality of service.

Peru

Implementation of new requirements, defining and analyzing problems, by designing and implementing standards and solutions. - User requirement gathering- Identify application problems based on user requirements- Design and develop solutions for applications - Ensure training users to operate the applications

Diploma Of Education, Organizational Development And Change Management, Diploma

Organizational Development and Change Management

Information Technology

Master Of Business Administration - Mba, Business Administration, Management And Operations, Magister

International MBA by: (UEM) Master Universitario en Direccion de Empresas (UPC) Magister en Direccion de Empresas Globales

Computer And Systems Engineer, Systems Engineering, Engineer

Computer & System Engineer