Laurie Hibbs Email & Phone Number

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Independent people & operations practise consultancy

Melbourne, Australia

Establishment of global PMO using 'best in class' principles and internal resource. Review and deployment of HR strategy inc.: L&D, technology and regulatory framework.

London, United Kingdom

Initially hired as HR/OD Director for the UK's largest social care/ health group. Promoted to full member of board and Assistant Chief Executive in April 2009. Completed successful business transformation in this time including remarkable financial turnaround i.e. loss to profit within 12 months. In addition;Board responsibilities including business performance accountabilityComplete business transformation (and remodelling/replacing multiple members of senior team including some executives.) plus;full operational redesign (complete change of structure achieved with minimal business impact)full financial reviewStrategic review of operational people performance resulting in reduction in employee absence (achieving sector leading results,) and improved ERImplementation of predictive recruitment to identify and, subsequently hire, top performing employees (through neural network technology)Award winning redesign of recruitment and employee brand (2 awards)Implementation of unique 'competent worker' development path - praised by government and 3rd parties including Investors in People and Times Top 100.Organisational design work on structure and performance of Executive team and board (plus remodelling of governance)Coach to Chief Executive and ChairmanCreation of unified HR shared service team (using System Thinking principles) and hiring of complete HR and L&D teams (from zero.)Instigation of multiple leadership programmes to 'professionalise' management teamRelationships created with multiple third party bodies including; cabinet office, National Treatment Agency (NTA) and local governmentDesign (with Towers Perrin) of groundbreaking, and unique, approach to rewardInterim full operational management of £40m Substance Misuse business (circa 120 sites) whilst undergoing search for new commercial lead.

Asia Pac

Led a generalist team responsible for all central functions across the Foster's Group (Global FMCG business) and also the formation of a shared service HR delivery team using the principles of System Thinking - first implementation of Toyota Production System applied to customer service function in Australia. Results, especially around recruitment were remarkable in terms of improved customer experience. In additionLed full HR transformation programme (collaboration with IBM and Vanguard)Managed full shared services team across multiple states including; Payroll, Recruitment, HR advice line, technologyEstablished new basis of performance for IT structureEstablished strategic HR partnerships with CFO, CTO and Chief Strategy officerOversaw implementation of multiple projects including technology (PeopleSoft,) and reward

Managed a generalist HR team of 30 with responsibility for 4,500 employees providing Pension & Life Assurance products to the UK market. Achievements include:Redesigned the HR function to provide strategic HR support & professional HR services in place of administrative 'personnel' through Systems Thinking methodologyProvided HR infrastructure to enable the culture change of L&G to become a customer focussed, competitive organisation e.g.New competency/performance management frameworkNew reward and retention frameworkSenior management coaching, (and removal of under performing Directors)Creation of scientifically based 'on-line' recruitment methodology to remotely identify and filter 'best fit' candidates with highest predictive chance of successBusiness Partnership to L&G board (mainly Group Operations Director.)Promoted to role from Head of HR (General Insurance - L&G) within 6 months after:Deploying e-learning/desktop solution to achieve regulatory complianceOptimising L&G (GI) offices by closing inefficient legacy sitesGroundbreaking study on employee engagement and commitment resulting in redesign of many HR 'levers' inc. advertising & induction (work published and presented at conferences

Running small national and international HR teams for; Achievements include:HR support & infrastructure set-up for new country entry into Spain & Italy (and subsequent management of small local teams)New study on work related stress (in contact centres) and its reduction through selection and support (published and conference topic)Close down & exit of French business including legal review and consultationOutsourcing of 200 'seat' call centre to Bangalore (India)Creation of grade & reward structure for UK Operations centre (1,500 heads)Head of Compensation & Benefits/Shared Services: Creation of European C&B team to ensure deployment of global (US) policies onto market. Subsequent redesign and negotiation with US to change C&B philosophy to 'fit' European culture. Also:Design and development of Senior Executive reward programme (Equity based)Creation of European/UK Shared Services HR centre to service the needs of all European employees. Redesign of all HR processes to ensure consistency application where possible and acknowledge national differences where appropriate.Selection and deployment of new payroll/HR system (PeopleSoft)Integration of reward and performance management processHead of Recruitment: Management of in-house recruitment team (50) who recruited at all levels from volume front line to Senior Executives. Capital One grew from 250 people to 2,500 over 18 months. Also:Redesigned the selection process to reduce: time to hire, cost and subjectivityImplemented new recruitment system to improve metrics and processSubstantially changed the sourcing mix from predominantly 3rd party to direct.Also spent significant time in the US building relationships and understanding with colleagues.

Running small in-house recruitment team to support 8 UK Lucent businesses. Achievements include:Rollout of new internet recruitment tool across UK (and subsequently Asia-Pac)Centralisation of Graduate recruitment & advertising brand - award winning brochureUsed as 'Expert' for other European Recruitment centres e.g. Ireland & Holland

HR Generalist for 250 employees involved in selling of telecomms systems to Financial markets in UK. Achievements include:Appointment to UK Sales Board (first HR professional)Mass direct recruitment of 35 sales professionals (saving upwards of £330k)Design of sales incentive plans (strong retention element) and sales grading structure

Recruited as graduate (after successful placement year in 1993.) Various HR roles including creation of HR infrastructure for new joint venture and de-unionisation of plant.

Ba(Hons), Accountancy & Finance - 1St Class

Activities and Societies: Karate, Badminton, RugbyBA Hons (Accountancy & Finance)

Education record