H.D. Q.
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H.D. Q. Email & Phone Number

Our Customers' Success is Our Success! | Customer Success Leader | Coaching & Mentoring | Building Strategic Relationships at Celigo
Location: Haarlem, North Holland, Netherlands 13 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Celigo
Role
Our Customers' Success is Our Success! | Customer Success Leader | Coaching & Mentoring | Building Strategic Relationships
Location
Haarlem, North Holland, Netherlands
Company size
314 employees

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H.D. Q. is listed as Our Customers' Success is Our Success! | Customer Success Leader | Coaching & Mentoring | Building Strategic Relationships at Celigo, a company with 314 employees, based in Haarlem, North Holland, Netherlands. AeroLeads shows a matched LinkedIn profile for H.D. Q..

H.D. Q. previously worked as EMEA Customer Success Manager Lead (Remote) at Celigo and Customer Success Manager for EMEA (Remote) at Celigo. H.D. Q. holds Bachelor Of Arts (B.A.) Product Design, Industrial And Product Design from Kent Institute Of Art And Design.

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Celigo

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Profile bio

About H.D. Q.

Experienced Customer Success Manager Lead with over 15 years of B2B/B2C within software as a service (SaaS), sales management, retail management, account management, customer relations/service/technical support and staff training with strong emphasis in target orientated management.Currently, I specialise in customer adoption, strategic account planning, engagement and relations with the goal to achieve customers success. I am an analytical thinker within the work environment; this is assisted with a confidence in communicating and networking to connect easily with customers. I have developed and implemented policies and procedures to increase the positive impact the CSM team has on customers and for my company.

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H.D. Q.'s current company

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Celigo
Celigo
Our Customers' Success is Our Success! | Customer Success Leader | Coaching & Mentoring | Building Strategic Relationships
san mateo, california, united states
Website
celigo.com
Employees
314
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13 roles

H.D. Q. work experience

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Emea Customer Success Manager Lead (Remote)

Current
Celigo

Amsterdam, North Holland, Netherlands

Achievements from 2023 until now:- Each year so far, I have achieved the highest expansion numbers within the CSM team.- Achieving the highest adoption scores within the team.Lead role- Providing mentorship, coaching, and professional development opportunities for team members.- Conducting regular evaluations on set clear performance expectations.- Work.

Feb 2023 - Present

Customer Success Manager For Emea (Remote)

Celigo

Amsterdam, North Holland, Netherlands

Achievements:- First full quarter with customer portfolio (Q4 2021), 149% Net Retention and 240% in expansion sales.- Established cross department relationships between CSM and other EMEA teams.- Constantly achieving the maximum multiplier on KPIs.- Awarded EMEA Employee of the year for 2022.- Full year 2022 - $488,363 achieved in expansion sales.- 2023.

Jul 2021 - Feb 2023

Senior Customer Success Manager

Webfleet Solutions

Amsterdam, North Holland, Netherlands

  • Part of the original team that helped build and establish the CSM department. Creating the framework, processes for CSMs and synergies for cross department operations.Main Responsibility:
  • High touch engagement with Enterprise/Corporate accounts
  • Support implementation stage.
  • Own the on-boarding stage and manage EBRs.
  • Define a success plan specific to the each customer and support their change management requirements.
  • Establishing and measuring effectiveness of customer success by defining operational metrics, creating metric tracking, and providing reports to stakeholders.
Oct 2018 - Jun 2021

Customer Success Manager

Tomtom Telematics

Amsterdam Area, Netherlands

Jan 2014 - Oct 2018

Technical Support Specialist Uk, Nordics & Sa

Tomtom Telematics

Amsterdam Area, Netherlands

Jan 2013 - Dec 2013

Supply Chain Administrator

Tomtom

Amsterdam Area, Netherlands

Apr 2012 - Dec 2012

Technical Support/Sales 1St/2Nd Line

Tomtom

Amsterdam

Jun 2009 - Dec 2012

Trainer & Consultant - Tomtom Consumer Technical Support Cairo Outsource Team

Tomtom

Cairo, Egypt

  • Achievements:
  • Reduced the AHT of the agents from an average of 1 hour to an average of 25 minutes.
  • Increased the overall CSAT from being below 60% to being above 75%. Responsibility:
  • To improve the outsourced team's KPIs.
  • Creating and implementing procedures in time management and call handling.
  • Product knowledge training.
Aug 2012 - Oct 2012

Business Client Development Executive

Marcus Evans

Barcelona Area, Spain

Feb 2008 - Sep 2008

International Sales Executive

Global Euro Marketing

Marbella Area, Spain

Jun 2006 - Feb 2008

Assistant Manager

Telefónica Uk

London, United Kingdom

Apr 2002 - Aug 2004
Team & coworkers

Colleagues at Celigo

Other employees you can reach at celigo.com. View company contacts for 314 employees →

AB Abhignya B Abhignya B Colleague at Celigo Hyderabad, Telangana, India, India View → JG Jeanne Gendron Jeanne Gendron Colleague at Celigo Dover, New Hampshire, United States, United States View → AG Arpit Gupta Arpit Gupta Colleague at Celigo Hyderabad, Telangana, India, India View → SG Shreya Gupta Shreya Gupta Colleague at Celigo Jammu, Jammu & Kashmir, India, India View → RR Raman Raj S. Raman Raj S. Colleague at Celigo Gurugram, Haryana, India, India View → DC Dylan Castle Dylan Castle Colleague at Celigo London, England, United Kingdom, United Kingdom View → VA Venkata Akhil Bonthala Venkata Akhil Bonthala Colleague at Celigo Greater Hyderabad Area, India View → VK Vinay Kumar Vinay Kumar Colleague at Celigo Hyderabad, Telangana, India, India View → HM Harshdeep Maurya Harshdeep Maurya Colleague at Celigo Gorakhpur, Uttar Pradesh, India, India View → NP Nesa Prashanth Kumar Nesa Prashanth Kumar Colleague at Celigo Hyderabad, Telangana, India, India View →
1 education record

H.D. Q. education

  • Kent Institute Of Art And Design
    Kent Institute Of Art And Design
    Industrial And Product Design
FAQ

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What company does H.D. Q. work for?

H.D. Q. works for Celigo.

What is H.D. Q.'s role at Celigo?

H.D. Q. is listed as Our Customers' Success is Our Success! | Customer Success Leader | Coaching & Mentoring | Building Strategic Relationships at Celigo.

Where is H.D. Q. based?

H.D. Q. is based in Haarlem, North Holland, Netherlands while working with Celigo.

What companies has H.D. Q. worked for?

H.D. Q. has worked for Celigo, Webfleet Solutions, Tomtom Telematics, Tomtom, and Jacob Fleming Group.

Who are H.D. Q.'s colleagues at Celigo?

H.D. Q.'s colleagues at Celigo include Abhignya B, Jeanne Gendron, Arpit Gupta, Shreya Gupta, and Raman Raj S..

How can I contact H.D. Q.?

You can use AeroLeads to view verified contact signals for H.D. Q. at Celigo, including work email, phone, and LinkedIn data when available.

What schools did H.D. Q. attend?

H.D. Q. holds Bachelor Of Arts (B.A.) Product Design, Industrial And Product Design from Kent Institute Of Art And Design.

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