Lynn Heimlich Email & Phone Number

Facilitating internal and external business initiatives by helping ensure that Customer Service is informed, and ready to provide necessary support. Also, general troubleshooter and digital diva.Formerly supervisor of team answering all customer concerns submitted via email to Highlights for Children Magazine. Team is also responsible for any other outgoing written correspondence. Personally research and answer "Special Handling" correspondence such as BBB concerns or customer complaints to the CEO. Instrumental in starting QA program in customer service at Highlights. Worked extensively with manager to create the position, forms and procedures. Was initial QA monitor before moving to take my current position.Previous experience as an elementary school teacher for 11 years. Taught third and fourth grade (all subjects), and directed children's choirs (both vocal and handbells). Taught elementary school music for grades 1-6. Also worked extensively on curriculum development.Specialties: Creativity and flexibility to create programs and procedures, Microsoft Office programs - esp. word processing and spreadsheets

Listed skills include Customer Service, Management, Direct Marketing, Email Marketing, and 12 others.