Lauren Heller Email and Phone Number

Define the organization’s hiring processes, priorities and onboarding, as well as planning for new hires and team structures along with the leadership members and team leadsLead the efforts to bring in the best talent into LogicbrokerHelp set goals, define accountability metrics, and ensure achievement across the companyCollaborate with the leadership team to identify opportunities to further team excellenceTrack employee engagement and retention metrics to maximize employee satisfactionEnsure Logicbroker pays and benefits continues to outperform the marketPreserve and evolve the incredible culture at Logicbroker

Assist union and non-union employees with enrollment in benefits programs, such as health insurance and retirementsavingsLiaison for insurance and savings providers on behalf of employees and the companyAnswer questions or concerns from employees about their benefitsKeep employee benefit records up to date and inform them of any changesEnsure that the company's benefit policy complies with laws and regulationsCoordinate board meetingsPost on the job board and conduct interviewsAssist with the process of onboarding and terminationsCoordinate retirement for employees such as collecting paperwork, contribution figures andfinalizing their monthly payment

Provided support for six Campus RecruitersPlanned and executed on-site events and interviews with 10+ candidates in rotationManaged campus event registrations and cateringBooked any needed travel such as car rentals, flights and Amtrak through ConcurUpdated 100+ job boards with multiple job postingsShipped any items needed for events through FedExAttended on-site and virtual campus events; Enactus, career fairs and info sessionsPost-event management included updating candidate information in our ATS system and distributing to the corresponding RecruitersTracked all expenses and sent monthly reports to Campus RecruitersResearched new diversity and inclusion trainings, blog ideas and global employment labor lawsCreated a Women at Gartner TA Resource Guide to be posted globally

Responsible for sourcing, interviewing and recruiting Corporate Service ProfessionalsDeveloped and maintained client relationships to position myself as a trusted staffing advisor Manage quality candidates and clients through the selection process and drive effective decision-making Worked proactively with hiring managers to understand their immediate and upcoming needs Managed offer and acceptance process by selected candidates Continually improved recruiting process for candidates and hiring managersMultitasked by focusing on the client’s needs and the candidate’s attributes Remain organized while scheduling interviews via Bullhorn and Google Calendar Researched industry best practices and find new and creative recruiting tacticsCollaborated on a team of three while managing my own book of businessAssisted in updating processes such as sharing candidatesPromoted and updated the laws within Human Resources to recruiters and clients

Recruiter for permanent corporate services specializing in Administrative Support, Human Resources, Customer Service and Sales.

Provided hands on assistance 6 days per week, 11 hour days to fast-paced dentistry office supporting 1 Dr. and 3 internal staffHandled complex patient scheduling, rescheduling and follow-up appointmentsHandled high-volume reception area of about 30-40 calls per dayMaintained up to date patient records through EMRConducted patient follow-up calls/emails to ensure more than satisfactory service, answer any additional questions that came to mind after patient had a procedure, discuss insurance coverage costs and patient responsibility costs, confirmed and scheduled future appointments Built great patient relationships and implemented positive solutions to address unsatisfied customersHandled all ordering and inventory of office and clinical supplies Resolved any billing, insurance or payment discrepancies for patientOversaw and provided updated information to social media websites such as Facebook, LinkedIn and company websiteConsistently work under pressure at an office with immediate needsPoint of contact for unsatisfied customers