Lisa Hendy Email & Phone Number

I am a tenured executive specializing in HVAC-R, and with knowledge of electrical systems, fire and life safety equipment and operation.I strive to define and execute defining forward-thinking strategies that achieve proven operational gains, maximize revenue, and increase profits. As a Six Sigma Green Belt, I thrive when I am able to optimize processes, improve operations, identify and implement strategic initiatives. My passion for continuous improvement coupled with an energetic and positive attitude are major contributing attributes to my success as a change agent within multiple organizations and departments. My early career was spent with Ingersoll Rand, at both Hussmann and Trane. In my time here, I was exposed to all business units including new equipment sales, construction projects, retrofits, and service delivery. Over time I gained deep knowledge of back office operations, asset planning, service management through building and driving strategic programs; as well as implementing and gaining field adoption nationwide programs around corporate initiatives and new technologies across North America related to all aspects of service delivery. At Tozour Energy Systems, I led the SMART Services department which is responsible for delivering connectivity enabled solutions in support of overall service delivery, construction, and warranty operations. In this role I sought to implement superior connectivity enabled service strategies that incorporate technology and data into a scalable and repeatable offering, and implement these offerings into all aspects of service. I connected hundreds of buildings as well as build strong processes around data-driven maintenance.Recruited to Key2Act to build the Professional Services department for Connect clients leveraging the skills and experience I have gained over my career to build a team to consult and train customers on how to successfully put data driven maintenance into practice with the Connect platform.I joined Cushman & Wakefield to lead the Technical Services department and develop strategic initiatives related to the client's scope of work. My responsibilities include directing 3 distinct account wide departments including a 24x7 Call and Command Center; Engineering support team responsible for the Building Automation System; and Infrastructure Support team responsible for asset management, a rigorous compliance program; and development of Emergency and Standard Operating Procedures.As a team leader I strive to motivate, empower, and develop; and insist on delivering high quality results.

Listed skills include Six Sigma, Financial Analysis, Continuous Improvement, Project Management, and 26 others.