Leah Hensley Email and Phone Number

• Manage training certifications for all required curricula including AHA, Red Cross, ASHI/HSI and ACT• Ensure HIV/AIDS Education & Awareness Training Course content is up-to-date. • Maintain business license in the State of Washington and required cities• Analyze training needs for clients to develop new training programs or modify and improve new programs• Coordinate with businesses and individual course dates, payment options, curricula, rates, and locations• Maintain records for courses taught; using internal databases and external agency requirements• File appropriate taxes for business operations• Conduct surveys to identify training needs based on projected production processes, changes and other factors• Develop relationships with businesses, community centers/groups and individuals• Market business operations with established relationships with Small Business Development Centers and SCORE teams in the area as well as local organizations including Healthcare Provider’s Council and Aging Smart Network• Report training results to appropriate entities and perform annual audits upon request• Conduct or coordinate training courses in health and safety, disaster preparedness and driver safety • Develop and maintain business website; including Search Engine Optimization (SEO). • Update social media accounts (Facebook, Google, LinkedIN and Instagram) photos.

- Conducted CPR/AED, First Aid and Basic Life Support for the Provider (BLS) courses for a variety of clientele. - Maintained documentation to support courses taught. - Uploaded rosters into a records management database. - Professionally maintained equipment and materials from personal supply. - Communicated with scheduling coordinator to schedule courses. - Cooperated with assistant instructors to ensure proper course materials and supplies were on-hand for courses taught.- Coordinated logistical needs for supplies and materials, as needed.

As an administrative staff for Pierce County Fire District 13 the following administrative support duties are provided:• Provide independent administrative support: arrange meetings and coordinate schedules; comprehensive reports; attend meetings and provide accurate meeting minutes. • Responsible for compiling, summarizing and reporting findings which may include providing recommendations. • May assist with miscellaneous desktop publishing and computer-generated audio/visual production. • Provide primary administrative support with a direct report to the Fire Chief and Assistant Chief.• Receive incoming telephone calls for employees and the public using professional and courteous phone etiquette and with sensitivity to the diversity of a multi-cultural audience. Respond to and answer questions and requests within the realm of authority and forward calls to appropriate personnel. • Maintain accurate, complete, and easily accessible paper and electronic records and filing systems, including confidential documents. Ensure that the integrity of the information is maintained.• Maintain data entry records for personnel training, worked hours and other duties in electronic databases and physical files.

As the Records Management Support I performed the following duties from February-September 2017• Ensure the provision of an efficient and effective records management system that is in accordance with departmental policy and Washington State Department of Records requirements for document management and retention.• Provide specialist advice and support to ensure efficient quality processes and records.• Co-ordinate activities for the delivery and further development of records management functions.• Ensure compliance with relevant classification systems, training staff in the use of such systems and monitoring their performance, making recommendations for, and implementing improvements where necessary.• Contribute to the development, and administer the implementation, of operational strategies associated with document and records management.• Develop and document relevant procedures to provide easy guidance on information storage, retrieval, retention and destruction which comply with departmental policy, practice and legislative requirements.• Assist fire command staff with planning processes through preparation of reports and recommendations for document and records management related policies, and the enhancement of supporting procedures and processes.• Participate in the development and improvement of departmental records management systems, through liaison and collaboration with other departmental records management providers and document management services, including representation on relevant working groups or projects as required.

• Implement training requirements for security personnel and management through development and implementation of created or existing training programs• Conduct weekly on-boarding training for new hires (certified trainer*)• Ensure state compliance for guard licensing requirements for over 580 employees• Execute all parts of training mandated by client contacts for security officers and account managers• Formulate training policies, programs, and schedules based on company needs• Responsible for advising executives, clients and account managers in the implementation of training policies, procedures and processes• Conduct CPR/AED/FA training monthly • Develop assignment profiles for client accounts • Maintain a structured review and reporting system to monitor employee training requirements and account audits• Maintain training records for all personnel to meet state licensing requirements• Conduct bi-monthly training to include (but not limited to): Handcuffing, OCAT and Management of Aggressive Behavior• Maintain, issue and ensure quality standard of uniforms for all security personnel• Assist Human Resources team with any additional responsibilities as assigned

• Achieve staffing objectives by recruiting and evaluating professional security candidates• Establish recruiting requirements for security professionals to meet company objectives and requirements• Build applicant sources for security professionals through job fairs, hiring events, community organizations, government agencies, military transition centers, vocational/technical schools, and client entities. • Determine applicant requirements by understanding client information regarding location, culture, job related responsibilities and physical requirements of each position• Attract applicants through job advertisements with agencies, newsgroups, social media, and job sites• Verify applicant qualifications by interviewing applicants; analyze responses, verify references, compare qualifications to job requirements• Manage internal application tracking systems• Arrange management interviews through internal communications• Evaluate applicants by discussing job requirements and applicant qualifications with managers; interview candidates based on consistent set of qualifications• Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices• Understands legal challenges by understanding current legislation; enforcing regulations with managers, recommending new procedures; conducting training as required• Maintain compliance by reviewing requisitions, creating jobs, launching jobs, documenting status of applicants and closing jobs• Advise internal operations managers and human resources teams of requisition status’• Select and process qualified candidates through pre-hire application and pre-employment forms• Ensure all candidates have successfully passed a required background, drug screening and new security officer training (MSO1)• Assure completion of district requirements (fingerprinting, licensing, etc.)• Retention verification calls to new hires within 30 days of employment

- Responsible for providing support to operations in achieving training for security personnel and management through development and implementation of created or existing training programs- Initial development of and conduct weekly on-boarding training for new hires (certified trainer*)- Ensure state compliance for guard licensing requirements for over 750 employees- Execute all parts of training mandated by client contacts for security officers and account managers- Develop on-the-job training guides for over 40 accounts- Formulate training policies, programs, and schedules based on company needs- Responsible for advising executives, clients and account managers in the implementation of training policies, procedures and processes- Conduct CPR/AED/FA training monthly - Conduct weekly training for Safe Driving Program; to included physical drive exam- Progressively maintain motor vehicle records for employees driving vehicles annually- Teach advancement courses for supervisors, account managers and project managers- Develop curriculums in computer based learning management systems- Develop assignment profiles in computer based learning management systems - Maintain a structured review and reporting system to monitor employee training requirements and account audits

- Successfully developed and mentored a team of 9 security officers- Effectively communicated staff needs to the Human Resources and Operations Management- Reconcile security logs for maintaining SAS-70 audit compliancy for client- Delegate responsibilities to security officers to ensure security operations for site- Coach and counsel personnel - Ensure adequate coverage of all posts and positions through schedule maintenance- Communicate with the client to ensure customer satisfaction- Conduct monthly written and verbal examinations of post orders- Conduct on-the-job training for new hires- Monitor monthly required training and reported to branch office - Develop training curricula for disaster plan for security team- Communicate effectively with both command center and branch office- Communicate operations efforts with National Command Center management and supervisors- Collaborate with fellow account supervisors nationwide on policies and procedures for security personnel- Develop national standards practices to be used at all client locations nationwide- Conducted CPR/AED/FA training sessions for branch office

• Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.• Obtain help by sounding alarms.• Prevent losses and damage by reporting irregularities; informing violators of policy and procedures• Control traffic by directing drivers• Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures• Maintain environment by monitoring and setting building and equipment controls.• Maintain organization's stability and reputation by complying with legal requirements• Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques• Contribute to team effort by accomplishing related results as needed• Maintain security guard license• Implement new emergency response procedures for faster response time for patient treatment- security personnel support of EMS response

- Instruct Health & Safety Classes for community and workplace- Arrange for pick-up, transport and delivery of materials for course and sales- Communicates with client needs for participants and facility accessibility- Administer evaluations, written/verbal examinations and certifications- Ensure reporting of pass/fail scores to chapter office- Ensure evaluations submitted to chapter office- Makes or implements practices to ensure effective service- Recruit volunteers for the American Red Cross- Mentor instructors and instructor trainers

AmeriCorps*VISTA position at American Red Cross-Mount Rainier Chapter (Tacoma, WA)-Assist in the recruiting, screening, interviewing and training of new volunteers - Review new cases and assign appropriate volunteers, in consultation with the HR Manager- Prepare and distribute assignment documentation- Motivate, support and recognize volunteer achievements- Assist with volunteer appreciation events- Supervise and provide challenges and goals for volunteers- Participate in volunteer evaluations as assigned by the HR Manager- Attend in-service trainings and assist with coordination if requested- Provide office coverage as assigned by the office manager- Maintain case files in office

• Support Director of Office of Internal and Cultural Services Division• Serve as first point of contact for inquires and visitors• Plan, coordinate, and manage arrangements for meetings, workshops, conferences, symposiums, and guest speakers.• Coordinate cultural exchange Pacific Northwest tours for international students to include, but not limited to: Seattle, Mount Rainier, community business tours, etc. • Pre-arranged transportation with new and existing employer relationships• Establish locations for food, housing, educational workshops, community and business visits, and cultural activities for Japanese students• Collaborate with university departments for special events and programs• Coordinate a 20th Anniversary Celebration to accommodate 200 people.• Develop and foster new and existing employer relationships • Manage a peer to peer mentor selection process, including selection, training, and evaluation of mentors to include 15 staff assistants and student ambassadors. • Coordinate efforts with a team of program specialists.

AmeriCorps*VISTA members are placed strategically in the community to provide indirect support to community organizations for a minimum of one year; during that time I was placed at the American Red Cross-Mount Rainier Chapter as the Volunteer & Youth Services Coordinator. Additionally, VISTA teams meet monthly: teambuilding, training, volunteer work and various other events were held throughout the year. http://www.nationalservice.gov/programs/americorps