● Supervision: Leed and train a team of four in managing daily content submissions, supporting performance leads in formulating digital strategies to enhance quality assurance outcomes. Act as a liaison among key internal departments, including marketing, creative services, editorial, and operations, to ensure cohesive product development.● Production: Expertly produce fiction and nonfiction educational materials for print and digital platforms, including core and supplemental books, assessments, and letter cards for the Department of Education. Utilize multiple software applications and electronic templates for typesetting, effectively managing over 300 dynamic assets simultaneously.● Post-Production: Execute quality assurance protocols for the distribution of digital content to subscription-based websites and delivery partners/printers. Ensure timely and accurate packaging of materials.● Brand Optimization: Troubleshoot and optimize interactive eBooks and ePubs using HTML and Python, catering to both electronic and audio formats.● Collaboration: Collaborate closely with English and Spanish editorial, creative services, and marketing teams to develop solutions that enhance brand awareness, efficiency, and accuracy. Maintain individual workflow responsibilities with precisionand punctuality.

• Verified national patient eligibility, specifically for patients in California with Medi-Cal.• Scrubbed claims (HFCA 1500) ensuring that they were properly assigned (e.g. correct modifiers, correct NPI’s, and provider ID’s). Generated daily reports for total invoice payments processed. • Uplifted & recorded confidential checks & credit card payments for audit purposes, using healthcare system (IDX/Centricity).• Consistently & periodically interacted with clients for doctor NPI numbers, consent forms, etc., maintaining a high standard of customer service.