Lorraine Hernandez Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

San Antonio, Texas, Us

San Antonio, Texas, Us

Hired by Marketing department to document current processes, future processes and identify areas of improvement.Key accomplishments:• Identified gaps and offered recommendations to streamline processes and reduce redundancy • Improved business relationships between project teams and strategic business partners• Restructured and mapped processes to create efficient changes within the organization

Atlanta, Georgia, Us

Contracted for the IT department to work on a special project which involved scrapping their antiquated enterprise system and developed a new system from the ground up.Key accomplishments:• Successfully led discovery sessions to gather business requirements for project team• Provided insight into functionality and process gaps to clarify issues• Guided continuous build of technical and non-technical relationships with users and project team

Castel D'Azzano, Verona, It

Enterprise team was formed to document and update compliance company-wide. The teamcontracted me for two audit projects at the tail-end to complete the documentation and audit deadlines.Key accomplishments:• Accomplished audit projects by improving business processes and revising corporate compliance standards • Participated and assisted with leading and facilitating cross-functional, collaborative teams in business process improvement efforts• Contributed to managing projects to drive results and meet projected deadlines

Stoke On Trent, Staffordshire, Gb

Contracting assignment was to represent the IT department in all of their projects. I assisted with setting up project methodology with the objective of improving relationships between departments.Key accomplishments:• Established server platform infrastructure standards• Successfully executed process improvement initiatives • Improved the lines of communication between departments by implementing project management structure and methodology

Tampa, Fl, Us

Reported to the Information Security department at USAA and provided assistance in developing and improving documentation which captured policies, procedures and guidelines for the Information Security officers and their users.Key accomplishments:• Collaborated with subject matter experts to develop a platform for documentation, forms, checklists, spreadsheets, and information security data• Assisted in development of procedural documentation and data process flows• Contributed ideas towards improvement of initiative processes, procedures, and guidelines

Fort Lauderdale, Fl, Us

Joined the business analyst team in the Mortgage department to work on multiple projects regarding Real Estate Owned properties and banking initiatives.Key accomplishments:• Recommended and implemented solutions due to process and control deficiencies• Effectively collaborated with non-technology and technology teams to meet project goals• Utilized strong verbal and written communication skills to articulate issues and present analysis and recommendations to various levels of staff and management

Irving, Tx, Us

Employed by Infection Control department to handle all aspects of reporting, software training, vendor relationships as well as coordinate monthly executive meetings for the 5 hospital systems.Key accomplishments:• Created and maintained patient data reports using Meditech system• Facilitated communication between medical professionals and technical staff • Gathered data and analyzed seasonal healthcare trends for reporting purposes