Corporate Risk Control Management (CRCM)•Supported the Chief Risk Officer (CRO) organization in Corporate Risk to meet Credit and Finance CRO goals for Issue Management, Regulatory Reporting and Risk & Control Self-Assessment requirements. (RCSA)•Assisted the Issues Management program, by facilitating the issue management process and support root cause identification, corrective action development for issue intake, ongoing monitoring and issue closure and tollgate activities.•Assisted business process owners through the Risk Control & Self-Assessment (RCSA) program by drafting control procedures, MCR Attributable Applicability (MAA)s rationales and service model design and workshop discussions.•Evaluated the adequacy and effectiveness of policies, procedures, processes, and internal controls to determine impact.•Provided risk identification, risk appetite and strategy analyses, risk-related decisions, processes and controls, risk analytics governance, risk assessments and control design.•Facilitated control procedure drafting training sessions for interns and business team members.

Corporate Risk - Enterprise Compliance RCSA Program redesign•Participated in the enterprise-wide reengineering of the Risk & Control Self-Assessment (RCSA) relaunch focusing on the development of the Compliance RCSA monitoring and oversight initiative. •Developed and communicated a detailed operational framework establishing a blueprint of policies, procedures, and best practices to oversee the final execution and challenge of the front-line business aligned compliance group’s risk assessment reports and artifacts. •Determined a scheduled governance oversight strategy for establishing data quality control prior to producing and publishing of final thematic metric findings. •Championed bench strength within by recognizing, positioning peer’s abilities with project functions and needs.

Corporate Investment Banking (CIB) Control Program•Operational Risk: Key Risk Indicator Implementation front line team member responsible for execution of new/updated high inherent risks identified during RCSA evaluation and alignment of the associated KRI following RCSA guidelines utilizing data quality control measures.•Facilitate Issue and Corrective Action Management plan to resolve newly identified high inherent risks that are missing or contain deficient KRIs.

•Independent Compliance Risk Management (ICRM) responsible for establishing internal risk strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation. Engaged with the ICRM product and function coverage teams, to develop and apply CRM program solutions that met business and customer needs in a manner consistent with Citi’s program framework.•Independently, researched, and reviewed U.S. and non-U.S. banking laws and regulations, and drafted summaries of their key requirements. Determined applicability of laws to client’s businesses and geographies in which it operates. Translated ICRM strategies and goals across Citi’s clients, products, and geographies; ensured compliance risks are effectively identified, measured, monitored, are consistent with the bank’s risk appetite statement and all policies and processes established within the risk governance framework regulatory requirements including local and US laws, international and industry standards.•Monitored adherence to Compliance Risk Policies and ensured that reviews conducted consistently across each entity on a regular basis to confirm that controls identified are operating effectively. Performing complex data quality control analyses and testing of comparative data, preparing, and presenting regional and global reports related to compliance risk assessments, and monitoring of compliance related issues.•Collaborate with global partners in other functional units, drafted Global Compliance Procedural Manuals.

Debit Products Group (DPG) Control Sustainability•Performed front line sustainability, self-assurance and monitored control reviews of high and moderate risk issues and matters requiring attention (MRAs), corrective actions to confirm process, data quality and policy adjustments are working as designed, and regulatory issues are resolved.•Conducted monitoring and self-assurance and governance reviews of artifacts to identify risk and determine if data quality controls are in place and working effectively. •Reviewed customer’s remediation process results in response to regulatory issues, corrective actions .•Identified issues, analyzed root cause and potential enterprise-wide impact, and reported findings and recommendations to senior management and the audit team via Issue Summary Memos.•Built and fostered strong relationships by collaborating effectively with the line of business partners to provide a risk perspective and recommendations as appropriate.•Evaluated the adequacy and effectiveness of processes, assurance activities, initiatives, products, policies, procedures, and internal controls identified and resulting from internal and/or external examinations.•Aided line of business partners in providing credible challenge for resolving issues and implementing action plans to address control deficiencies.

Business Risk Process Management•Manage/assist with the identification and documentation of risk & controls for Wealth and Investment Management (WIM) processes, while utilizing JIRA, Tableau, SHRP, Visio, BIKE, iGrafx and AppOne systems•Lead/facilitated Risk Control and Self-Assessment (RCSA) process walkthroughs with the WIM line of business and regulatory partners, stratify processes according to their material risks, business processes, utilized the Agile Sprint methodology, including data control management.•Identified, reviewed and strengthened controls and monitoring where appropriate, provide oversight and ensure regular testing to demonstrate sustained management of and reduction in operational risk.

Corporate Investment Banking, Wholesale •Reviewed enterprise systems of record to vet undocumented vendor profiles using a risk lens, and invoicing activity in Accounts Payable and contract records in Supply Chain’s SOR (Esourcing; IRIS web; SharePoint; AppOne) •Identified key risks for critical vendors, coordinated and facilitated calls with vendor stakeholders with the objective of completing risk assessments and gathering important risk detail.•Conducted and documented data from risk assessments; consent orders and forms into the vendor SOR, TRIMS and SHRP•Applied, assessed/remediated risk derived from OCC, SEC, FINRA policies and data quality management internal controls.

Data Management & Insights (DM&I) - Third Party Risk Management & Global Data Risk•Provided risk consulting, analysis, documentation, and reporting, for governance of Data Management & Insights (DMI), Risk Management team with a focus on Third Party Risk Management & Global Data Risk•Provided risk support to identify, assess data quality and manage risk for projects and initiatives.•Developed governance risk reporting, enhancement and implemented risk metrics; participated in processing complex risk assessments and control testing, data quality control utilizing technology resources. i.e. Third-Party Risk Information Management System TRIMS; OFAC Check; Public Official Research Tool (PORT) of third-party service providers.•Collaborated with line of business and risk partners to ensure appropriate prioritization, status reporting, escalation path and closure for outstanding risk issues.•Trained transition team to resolve and document risk data breach vulnerability notices to third party service providers.

•Guided Wealth Portfolio (GWP); vetted onboarding advisors to establish initial GWP Portal. •Conducted Marketing Regulatory Review of independent, institutional and hybrid advisors utilizing Oracle, CMAX, Excel, SharePoint, Branchnet, ClientWorks and social media accounts for regulatory deficiencies.•Trained, mentored and subject matter expert for analyst and Marketing Regulatory Review individual contributor.•Strike Team research; assessed newly state registered advisors for potential state title/designation violations.

Broker Dealer in the business of buying and selling securities—stocks, bonds, mutual funds, and certain other investment products—on behalf of its customers. Trained on First Southwest Clearing platform.

Broker Dealer business focused on sales of listed, NASDAQ, over-the-counter equities, bonds and options to retail investors, including US government securities, corporate bonds, and mutual funds. Broker Dealer, via clearing firm, provides cash and margin accounts and services discretionary accounts.

*Provided supervisory, compliance functions, support for transactions and new business review *Approved new accounts, trades, and marketing materials (60 – 100 pieces daily; same day turn around -T+1) *Performed branch audits and general supervisory insight for a diverse group of independent IARs & registered reps.*Communicated with home office broker dealer; third-party asset management and brokerage firms to process new business, resolve commission, trade related issues and new business deficiencies.*Maintained firm records, supervisory manuals (3100) - trade blotters; rep records; licensing; firm element CE.*Managed, delegated and created development opportunities for operations staff. *Increased efficiency and saved company $23,400.00 annually by streamlining UPS label system by integrating each employee’s workstation with printing capability.

*Electronically reviewed advertising & sales literature materials to ensure compliance with FINRA, SEC, State Insurance regulations and sales deliverables in a timely manner.*Independently communicated and created strong cross business partnerships while providing various ad-hoc regulatory compliance and company policy support to field agencies, Independent Investment Advisor Reps, Home Office Corporate Communications and Net Field Force Growth (Wholesale Group). *Supported twenty field offices, with a total of 1,500+ reps. *Established, enforced, identified risks regarding regulatory & company policies using compliance best practice standards. Provided & discussed weekly report with VP of division. *Provided compliance oversight to strategic alliances for registered representatives conducting business within banking and outside business activities. *Strengthened the depth of the compliance department by mentoring and training staff. *Developed policy & procedure manuals used enterprise-wide. *Key contributor to the successful roll-out and implementation of a paperless CMAX system, which provided web-based advertising and sales review.

*Reviewed company marketing and advertising for assigned team of marketing specialists, product attorneys and executives. Mediated weekly advertising review meetings between Marketing, Legal, CPA and FINRA Unit. *Monitored, compiled, distributed and discussed weekly email surveillance monitoring report for executive review. Performed due diligence for new vendor procurement of electronic containment systems of client and company sensitive materials. *Performed internal and external regulatory audits to ensure ongoing risk management. Reviewed, analyzed legislative activities. Identified and communicated potential regulatory and company risk gaps/exposures. *Reviewed advanced marketing concepts, defined contributions and defined benefit, fixed and variable annuity, life insurance products advertising & sales literature materials to ensure compliance with FINRA, SEC and State Insurance regulations. *Filed advertising & sales literature materials with State Insurance Departments. Assessed, developed and assisted in the enhancement of current advertising compliance policies & procedures and workflow standards manuals. *Assisted field agencies in developing best practice compliance for conduct rules including AML training & IMSA qualifications.*Conducted interviews/hiring/let go of support staff.

*Reviewed advertising & sales literature and correspondence materials to ensure compliance with FINRA, SEC, GIPS, RIA and State Insurance regulations. Communicated and cultivated positive relationships with FINRA & DOI Regulators. *Monitored and reviewed all external, internal, customized IAR and registered representative websites. *Provided communication/education/direction support to business areas with regards to SEC & FINRA regulations & sales practice issues. *Provided compliance review and support for investment advisory program, (i.e. ADV brochures, client agreements and various internal/external marketing programs) rollover payout, government, healthcare, defined contribution, defined benefits, education, institutional & retail markets, performance standards, across market initiatives and field office representatives. *Filed advertising & sales literature with FINRA & State Insurance Departments. 98% material pass rate. *Monitored, maintained State Insurance and State Securities advertising & sales literature materials regulatory and filing manuals to meet regulatory and Sarbanes-Oxley standards. *Recognized by management for combined technical, organizational and leadership abilities. Given broad authority to recommend and implement compliance initiatives, policies and procedures which improved the quality and efficiency of workflow. Created and delivered multiple compliance manuals. Respected subject matter expert. *Developed, implemented and provided expertise on company and compliance policies on Foreign Translated materials and due diligence on translation vendor services procurement. *Received significant recognition for performance. Recipient of Financial Horizons Advisory Program Award; Department Performance Awards. Earned an additional award from Compliance Management Team.

The HARTFORD (Law Department) Securities Specialist – Simsbury, CT 1999-2000Recruited to provide focus, leadership to Hartford Life in organizing and optimizing their prospectus filing operations. Recruited to return to ING/Aetna • At time of hire, Hartford Life had 120+ prospectuses, with no consolidation. • Advised, trained legal team and streamlined workflow functions for greater efficiency and cost effectiveness.

*Performed operational and supervisory functions for Aetna’s fixed and variable annuity, mutual funds and life products. Drafted, updated and amended prospectuses and statements of additional information. *Submitted prospectus registration statement form filings with the Securities and Exchange Commission. *Coordinated with product, legal, financial, outside counsel, outside auditors, financial printers and team members to ensure filings were processed in accordance with regulatory requirements and time frames. *Quickly recognized by management for knowledge, performance and leadership ability. Promoted to Supervisor. *Developed and implemented clear policies and procedures which significantly decreased errors, facilitated communication with all internal stakeholders, and improved on-time delivery. *Created, maintained and enhanced Procedures Workflow Process Manual to ensure team efficiency. *Received frequent recognition for above and beyond performance and contribution. Two-time recipient of Performance Awards. Received: GET Filing Award, two Ascent Awards and Top Notch Award.