Lesly Hernandez Email & Phone Number

● Provide substance use/abuse educational information for patients andfamilies.● Promote programs and services for families, and provide health care andsocial information that encourages self-improvement.● Assess the patient's needs, and develop a care plan for intervention.● Engage in ongoing follow-ups with patients and/or service providers.● Follow-up with each patient from initial identification through case closureand beyond.● Serve as part of the patient’s care and support team.● Establish professional and respectful relationships with patients, families,and other interdepartmental team members.● Provide direct case management services to address specific issuesaffecting patients’ health risks or health status.● Complete documentation and data entry as needed ensuring all patientinformation is kept confidential.

Provide customers with professional and informed assistance that builds their trust and loyalty, information on their accounts, identifying TCF products and services that can meet their needs, and maintain a balanced terminal, following procedures and security protocols, correcting errors promptly, protecting customer information, and ensuring compliance with internal and governmental policies and regulations.

Trained insurance professional that assists customers with their insurance policies ensuring customers have the right level of coverage, identify and resolve customer conflicts, interact internally with all GEICO departments, engage with policyholders, Department of Motor Vehicles, Registry of Motor Vehicles, banks, dealerships and other insurance companies.

Supervise and monitor a team of up to six cashiers per shift including one lotassociate, train new team members, conduct one-one-one performance reviews, and document/record all activity at the service desk.

Greet customers in a professional and friendly manner, process over 100 food and beverage orders per shift using cash registers, and keep workstations clean and sanitary at all times.

Masters, Health/Health Care Administration/Management

Cna

Associate Of Arts - Aa, Psychology

Bachelor Of Applied Science - Basc