• Accurately interpreted Vietnamese and English conversations in consecutive mode, ensuring 100% accuracy by actively listening, analyzing, and conveying nuanced meanings with cultural sensitivity in both telephone and video call settings.• Demonstrated expertise in interpreting for diverse industries, consistently applying accurate industry terminology for both simple and complex, non-technical and technical subjects. This expertise covers healthcare, government, insurance, finance, etc...

• Built, revised, and updated coursework materials, lesson plans, teaching activities, and assignments.• Planned and delivered IELTS Academic lessons and practice exams.• Maintained 90% attendance rate and transitioned students from IELTS 5.0 to 6.5.

Led the seamless transition of operations and staff from the previous management agency - Christina's Viet Nam to the new management team - Haviland House, delivering exceptional results:• 166% sales increase• Expenses consistently below 25% of budget• Monthly profits exceeding targets by 320% on average

Developed and delivered comprehensive training programs for Food & Beverage staff, resulting in:• 198% sales increase through successful seasonal promotions and product launches.• 130% reduction in labor costs through improved efficiency and productivity.• 5x decrease in customer wait times.

• Optimized team operations, ensuring efficiency and hygiene, driving significant sales growth: 150% increase in merchandise sales 600% increase in whole coffee package sales 175% increase in food sales• Supported scheduling, payroll, and onboarding processes.• Maintained inventory budget.• Fostered team morale through weekly meetings and cultural training.