•Managed all accounting aspects including billing, collections, accounts payable, and payroll•Prepared monthly account reconciliations, journal entries, variance analysis, and financial reports•Oversaw all human resource aspects including benefit review, job postings, coordinating with outside vendors for onboarding new employees, and ensuring a seamless exit for terminated employees

•Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions•Accountable for the coordination efforts between payroll, human resources, finance, and other departments to ensure proper flow and maintenance of employees•Established/maintained employee records; ensuring that employee changes were entered correctly and made on a timely basis; reviewed changes for proper authorization and adherence to APA policy including compliance with federal/state/local regulations

•Processed customer transactions accurately and efficiently, ensuring all required forms were completed properly. Performed customer requested account maintenance including address changes, ID updating, bank card, and check ordering•Promoted a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending•Established work area to facilitate timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.•Provided outstanding customer service while always exhibiting a professional demeanor•Utilized the customer relationship management system to document customer conversations and send referrals to other departments

•Monitored project and service performance in partnership with the Market Director. Evaluate the consistency of merchandising standards and execution of the product service tasks and projects•Collaborated with cross-functional organization business units, including Store Management, Market Directors, Loss Prevention, Area Human Resource Managers, and various corporate teams (Deployment Planning, Analysts, etc.)

•Responsible for providing superior customer service, driving sales and margin in alignment with the financial plan of the retail store•Engaged in a variety of store-specific programs- Install Sales, Delivery, Product Service, Pro Services, and Specialty Sales•Managed the overall safety, security, supervision, training, mentoring, and scheduling of all assigned associates

* Human Resources accountabilities including new hire orientation, turnover improvement, conducting interviews, labor management, employee relations and terminations. Execution of all operational administration functions such as payroll and maintaining personnel files* Provide direct management and leadership of 90+ employees through goal setting, coaching, performance management, and counseling when necessary* Budgeting and operational controls such as cost analysis and P&L account planning* Increase and maintain customer loyalty through customer satisfaction programs, problem resolution, community relations and driving a positive customer experience within day-to-day transactions

* Leader of an $87 million customer service/ pharmacy operation.* Responsible for the selection, training, development of store employees, ranging from 15-30 employees in addition to the development of assistant managers and shift supervisor* Performing excellent customer service, inventory management, ordering of merchandise, following merchandising standards, and loss prevention