Laura Hottenstein Email & Phone Number

Telford, Pennsylvania, United States

East Greenville, Pennsylvania, United States

• Managed all accounting aspects including billing, collections, accounts payable, and payroll
• Prepared monthly account reconciliations, journal entries, variance analysis, and financial reports
• Oversaw all human resource aspects including benefit review, job postings, coordinating with outside vendors for onboarding new employees, and ensuring a seamless exit for terminated employees

Hatfield, Pennsylvania

• Responsible for the preparation and processing of biweekly payroll for over 200 employees; review and ensure accuracy of approved timesheets; track and deduct all garnishments and other special payroll deductions
• Accountable for the coordination efforts between payroll, human resources, finance, and other departments to ensure proper flow and maintenance of employees
• Established/maintained employee records; ensuring that employee changes were entered correctly and made on a timely basis; reviewed changes for proper authorization and adherence to APA policy including compliance with.

• Processed customer transactions accurately and efficiently, ensuring all required forms were completed properly. Performed customer requested account maintenance including address changes, ID updating, bank card, and.
• Promoted a positive image of the Bank by identifying customer financial needs and proactively recommending appropriate Bank products and services including investments and residential lending
• Established work area to facilitate timely and accurate balancing of transactions at the end of the day while maintaining appropriate cash levels.
• Provided outstanding customer service while always exhibiting a professional demeanor
• Utilized the customer relationship management system to document customer conversations and send referrals to other departments

Market 1229

• Monitored project and service performance in partnership with the Market Director. Evaluate the consistency of merchandising standards and execution of the product service tasks and projects
• Collaborated with cross-functional organization business units, including Store Management, Market Directors, Loss Prevention, Area Human Resource Managers, and various corporate teams (Deployment Planning, Analysts.

• Responsible for providing superior customer service, driving sales and margin in alignment with the financial plan of the retail store
• Engaged in a variety of store-specific programs- Install Sales, Delivery, Product Service, Pro Services, and Specialty Sales
• Managed the overall safety, security, supervision, training, mentoring, and scheduling of all assigned associates

Plymouth Meeting

* Human Resources accountabilities including new hire orientation, turnover improvement, conducting interviews, labor management, employee relations and terminations. Execution of all operational administration functions such as payroll and maintaining personnel files* Provide direct management and leadership of 90+ employees through goal setting.

* Leader of an $87 million customer service/ pharmacy operation.* Responsible for the selection, training, development of store employees, ranging from 15-30 employees in addition to the development of assistant managers and shift supervisor* Performing excellent customer service, inventory management, ordering of merchandise, following merchandising.