- Directed a team of 34 members across multiple levels, overseeing the assembly of online sales orders and managing a daily output of 400-500 orders for an average monthly Gross of CAD 974,000.00.- Managed inventory tracking and maintenance teams, responsible for handling a catalogue of over 1.3 million individual items. Consistently re-evaluated current practices for improvement through Shopify platform.- Supervised post-sales and CRM teams, ensuring customer satisfaction remained high. Achieved a cashback ratio of under 0.3% of total orders and returns/cancellations under 2% of total orders - Developed and applied strategies for continuous improvements of customer interaction "contact points" through our website frontend and daily order processing, leveraging feedback from our pipeline (Freshdesk)

- Spearheaded the development and implementation of 6 innovative programs, tailored to meet the demands of the mining/extraction sector in Sao Luiz - MA - Brazil.- Successfully hired and managed a team of talented professionals, consisting of 11 Master's and 6 Doctorates across 25 disciplines, for positions as teachers and tutors.- Provided career counseling and development services to students, resulting in a 73% increase in graduates' career prospects through promotions in-company or job positions acquired.- Oversaw campus structuring and growth, including the partnering with digital library platforms and the establishment of a fully-equipped computer center.- Delivered lectures on Quantitative Methods, Data Gathering, and Marketing, providing students with invaluable insights and practical skills.- Served as a key communicator and liaison between partner companies (Petrobras, VALE) and our students, facilitating productive talks and identifying further career options for our graduates.

- Managed and directed diverse teams and sectors of production and distribution, implementing new best practices based on key reports and data, concluding 2015 with a 9% net Gross growth (4 times higher than market growth in the period).- Acquired new contracts and client revenues, further increasing our distribution avenues, netting 10% reduction in costs for distribution.- Evolved production blueprint, updating our high-volume freezers and integrating a solar-powered plant to reduce electric intake and as redundancy for power outages, reducing waste and loss by 15%.- Successfully managed and streamlined operations for a multi-location production chain, resulting in an 11% increase in revenue and a 23% Work Experience reduction in operating costs.- Developed and implemented a comprehensive training program for sales staff members, which significantly improved customer satisfaction ratings and increased employee retention.- Oversaw the successful launch of new product lines, working closely with customers and sales teams to develop effective launch strategies.- Implemented new inventory management systems and procedures, resulting in a 45% reduction in stockouts.

- Conducted market growth analysis for corporate market, resulting in increased market share through successful B2B campaigns and actions.- Devised and implemented innovative programs for corporate and B2B partners, contributing to the development of the brand and increasing “top of mind" perception of target markets.- Established and trained an effective sales team for B2B, driving revenue growth for the region and achieving a 27% increase through successful sales strategy execution.- Directed the creation of a new concept flagship store, which served as a key hub for customers and partners in the region.- Successfully negotiated and closed deals with key clients, fostering long-term partnerships and increasing market share among hotel franchises.

- Spearheaded the development and implementation of a quantitative and qualitative system that facilitated better sales accelerators and recognition for sales teams, resulting in increased profitability- Managed the southeast Rio de Janeiro region, overseeing 37 franchise stores and 162 sales representatives, and consistently surpassed quarterly revenue targets by an average of 18%- Introduced a new sales strategy, Feirões Ortobom, which resulted in a 40% increase in overall sales revenue Coordinated and led multiple successful promotional campaigns that generated a 25% increase in product sales.