Laura Hufnagle Email & Phone Number

Austin, Tx

At Feed Media Group, we are not your traditional B2B tech company – we are a Music As A Service (MaaS) platform. Our goal is to make it simple for businesses to license popular music by taking care of the curating, licensing, and compliance behind the scenes. We support brands of all sizes across health, fitness, retail, and more.•Manage QA of the ingestion process between rightsholders and FMG to ensure everything is moving through the various data pipelines effectively and efficiently. •Assist in the process of operationalizing our rightsholder agreements, turning our contractual obligations into reporting or product requirements to ensure compliance. •Regular report generation and analysis across departments.•Proactively identify ways to assist the music and curation teams operationally through smart data analysis.•Manage data matching process between disparate data sets to facilitate content clearances.•Miscellaneous operational, administrative and data based projects

Austin, Tx

• Fostering a positive and welcoming environment for all clients and employees• Managing client and class schedules with software tools• Assist with on-boarding new employees• Growing client relationships to retain business• Ensuring front- and back-of-house physical spaces are pleasant and beautiful

Austin, Texas, United States

•Assisted with the improvement and maintenance of data accuracy•Provided L2 support for product questions and issues handled by the development team•Supported other groups, including sales and customer success, with their data-related questions•Worked with engineering and product teams to identify needs and solve complex problems related to data•Investigated data sources, identified data problems, and fixed data quality issues•Identified initiatives to mature the data and tools available•Built and ran data queries, analysis, and reports using SQL and Python•Created and improved documentation for data team processes•Trained internal employees on resolving data quality issues•Ensured and maintained GDPR compliance

Austin, Texas, United States

• Identify and translate complex customer requests, ensuring high standards of deliveryStrong background working with advanced Boolean - making query adjustments and amends to dashboard widget builds• Problem-solver at heart, troubleshooting customer queries quickly and efficiently• Strategize to create actionable metrics that track social and earned media trends for a client's brand, competitors, products, industries, etc.• Manage social media analytics tool (formerly Union Metrics) and collaborates with developers to identify and resolve bugs• Member of the Product Answers Team which creates documentation on products, focusing on their processes and functions to provide clarity for Customer Success Team

Austin, Texas Area

• Served over 200 B2B clients at different points of the account lifecycle, from new client training through legacy client support• Implemented new processes to ensure client success, including cross-department coordination on a go-to-market strategy and rollout plan for new products and features.• Troubleshot technical issues for clients, by working with the development team to identify and document bugs and feature opportunities• Served customers as an expert on digital marketing, by educating them on digital marketing strategy and advocating for platform improvements with the Product team.• Fielded ~180 technical issues and concerns from clients each week, while maintaining one fo the highest CSAT scores (>90%) on the team• Interacted with a variety of clients including publisher small business owners, ad reps, and publisher executives• Owning quality assurance and control of our partners' data

Austin, Tx + Louisville, Ky Area

• Sold services to over 500+ events including weddings; large-scale festivals; school, university, corporate and nonprofit events• Managed and coordinated the scheduling of eleven event workers• Company-wide collaborations to develop marketing campaigns• Negotiated rental prices with existing and prospective clients• Provided troubleshooting support to event workers across all markets

Frankfort Ave

• Fostered a positive and welcoming environment for all clients and employees• Managed client and class schedules with software tools• Grew client relationships to retain business• Ensured front- and back-of-house physical spaces are pleasant and beautiful• Assisted with social media campaigns by providing creative and inventive perspectives

Louisville, Ky

• Maintained brand integrity in all areas of visual display• Demonstrated excellent customer service on sales floor • Assisted with store inventory

Louisville, Kentucky Area

• Created and executed presentations and community education tailored to needs of the audience• Promoted opportunities to improve health and quality outcomes for Passport’s members • Increased brand awareness by taking lead role in the promotion and management of Passport-sponsored events, such as March of Dimes, KY State Fair, KDF Pegasus Parade, and more• Executed one of Passport’s signature events, Fall Safari at the Louisville Zoo• Enhanced marketing efforts by collaborating and building relationships with local businesses and community partners• Tracked outreach and marketing activities to ensure that individual and departmental goals were being met

Louisville, Kentucky Area

• Conducted multiple outreach events throughout the Plan’s service area• Coordinated eighty-nine (89) back-to-school events during July and August 2011• Participated in public speaking opportunities to various size groups• Evaluated and distributed quality outreach opportunities among KCHIP Enrollment Specialists

Lexington, Kentucky Area

• Promoted the Games through a grass roots marketing campaign to grow five (5) specified sports • Assisted in the coordination of more than 250 volunteers/parks staff for the thirty separate sports venues• Managed a database of more than 15,000 participants to include on-line registration and report analysis• Trained summer employees in areas of customer service, data entry, and event management• Provided customer service on a daily basis to event participants via telephone, e-mail, and in person