Laura Wildeman Email & Phone Number

Whidbey Island, Wa

Vacasa is a modern vacation rental management company. We combine technology with the expertise of a local staff to help guests have the best adventures and help homeowners earn more. We take care of everything so vacation rental homeowners can spend more time doing what they love.We would love to have you join us... ask me how!

Western Washington

Greater Seattle Area

Redmond, Wa

Contract position supporting event Sponsors and Exhibitors in their participation at Microsoft Worldwide Partner Conference 2016 in Toronto, Ontario, Canada. * Accurate, timely responses to client inquiries, marketing requests, and logistics considerations*.Creation and management of Marketing Promotional Opportunities * Assist attendees in making the most out of their event experience* Database creation and management

North America

Contract position supporting marketing and sales efforts of 32 Tour Operators across North America.* Webinar development and execution* Digital client communication- newsletter and website content* Event support and program execution for annual tradeshow* Database management* Customer sales and support

Greater Seattle Area

Supporting event development and operations for corporate and non-profit clients.* Site selection* Vendor management* Contract negotiations* Procurement* Customer support

Hotel Indigo Del Mar

Responsible for the sales and marketing of full service hotel on the Southern California coast.* Sales* Event planning* Revenue management* Marketing* Community outreach* Corporate communications and reporting* Staff trainer* Guest service * Transitioned property from Best Western brand to IHG

Sorrento Valley, Ca

Negotiated contracts, created client proposals, attended and presented at industry trade shows, created marketing and sales collateral for group travel accounts.*. Acquired new accounts (33% increase year over year)*. Maintained existing group accounts, while selling new/additional product for future use* Re-engaged 22% of inactive client base*. Facilitated large group presentations *. Developed presentations and product/procedure training*. Facilitated product presentations resulting in 28% increase in new bookings*. Digital and print Marketing/Advertising (using Quark, Photoshop, and MS Office programs)*. Invoicing *. customer satisfaction follow up (earned a minimum of 8/10 in client satisfaction surveys for group sales and service)

Southern California/ Pacific Northwest

Developed an outstanding reputation for customer satisfaction, team training and development in a variety of operational roles for Hyatt, Hilton, Marriott, and Choice Hotel properties.*. Ensured consistent implementation of standard operating procedures*. Managed property events*. Developed award winning community outreach program* Implemented and managed departmental budgets, payroll, forecasting and yielding for maximum revenue generation*. Responded to special requests and concerns with friendly, courteous efficiency and attention to detail, to ensure outstanding guest satisfaction resulting in repeat clients*. Hired, trained, developed, coached, and counseled team members, resulting in outstanding employee performance and increased job satisfaction (reduced departmental staff turnover by 82%)*. Managed staff of employees in team sizes of 6 to 40 members, across 12 departments* .Developed and implemented associate incentive programs, training programs* Assisted in day to day operations including payroll, scheduling, monitoring loyalty program* Resolved both employee and guest related issues

Pacific Northwest

Delivered and evaluated sales and service training programs for 224 accounts across 6 states in cooperation with property level executive teams. National brands included Cat, IHG, Hilton, Best Western, Choice, as well as numerous independent properties.* Facilitated customer service and sales skills training to hospitality and sales employees in 224 facilities across WA, OR, ID, UT, AK and northern CA*. Developed and implemented the learning curriculum based on needs assessments and gap analysis (including custom course content as needed)*. Evaluated property compliance and employee performance *. Coordinated, scheduled and executed courses material *. Managed financials for my region and conducted quarterly reviews of every account* Delivered executive level briefings on performance, including prescriptive changes and program enhancements

Lake Buena Vista, Florida

Interned for company while attending Resort Management classes at Disney University.* Created and conducted executive level briefings on amusement creation and guest satisfaction* Developed food and beverage concept for implementation at the Magic Kingdom* Generated revenue using sales skills, in a public facing role*. Managed large volumes of currency on a daily basis* Guest satisfaction

Ba, English

Activities and Societies: Student Government AssociationBachelor's in English, dual major Education

As, Liberal Arts

Associates Degree- Liberal Arts

Master Nlp Coach, Master Business Coach, Master Success Coach, Nlp, Entrepreneurship, Leadership, Mindset

Activities and Societies: San Diego Empowered Women's Community, RBN, Orange County Empowered Women's CommunityCertified Master.