Li Allen Email and Phone Number

– Training Management. Set network training policy, training certification, annual training plan and budget. Take in charge all the aftersales training affairs of ASPA including HK and Taiwan;– Dealer Onsite Coaching. Coach the dealers Maserati aftersales operation standards, including technical support process, managing CRM cases, Warranty and Maserati Audit Process; more than 25 dealers visit a year;– Customer Cares. Take part in customer cases discussion to provide solutions… Show more – Training Management. Set network training policy, training certification, annual training plan and budget. Take in charge all the aftersales training affairs of ASPA including HK and Taiwan;– Dealer Onsite Coaching. Coach the dealers Maserati aftersales operation standards, including technical support process, managing CRM cases, Warranty and Maserati Audit Process; more than 25 dealers visit a year;– Customer Cares. Take part in customer cases discussion to provide solutions. Organize dealers’ technical meeting to provide hot cases warning and solutions;– Suppliers Management. Monitor the courses development and delivery based on the business needs. Manage 6+ suppliers including non-technical training, behavior trainings;– College Education and Dealer Staff Assessment. Lead Maserati college collaboration program, setup the first collaborated college in China. Organize dealer certification assessment: certified 180+ technicians and 100+ service advisors;– Training Management for Alfa Romeo Brand. Worked as training manager for AR brand from Nov 2016 to June 2018. Set up the first AR training academy in China. Developed 10+ training courses and 20+ online trainings. Provided product and aftersales trainings for the network. Show less

– Training Delivery. Delivered product, technical training to all network technicians, familiar with car systems; the training topics included Powertrain training, air-suspension, HVAC, PDI and etc, about 8 training courses;– Training Developing and Planning. Develop aftersales Dealer Opening Program (DOP), trained the brand new dealers how to intervene the aftersales business as the best way, the training topic included products, parts, warranty, and tools;

– Develop and conduct the training course, i.e. The Construction of Vehicle, Engine EMS Training, Maintenance Basic Training. Training targets from different subsidiaries under SAIC Group.– Construct Engineer Training E-learning platform. Responsible for the website design, development and improvement of the continuing education courses and system maintenance. The website is: http://www.shautoengr.org;

2008.4~2009.1 E&S Division, OPS PUB, Performance Engineer– Technical Coordination. Identify customer needs, arranged the test matrix, and participated in preparing crash tests. Participant in Chery Motor’s new sedan’s R&D work– Conduct 6σ GB program to improve Delphi’s seatbelt performance, benchmark 7 pieces from different competitors including TRW, Autoliv and Zhongyi. 2009.1~2009.6 E&C Division, Mechatronik PBU, Concept Engineer– Generated BOM sheets. Companies quoted… Show more 2008.4~2009.1 E&S Division, OPS PUB, Performance Engineer– Technical Coordination. Identify customer needs, arranged the test matrix, and participated in preparing crash tests. Participant in Chery Motor’s new sedan’s R&D work– Conduct 6σ GB program to improve Delphi’s seatbelt performance, benchmark 7 pieces from different competitors including TRW, Autoliv and Zhongyi. 2009.1~2009.6 E&C Division, Mechatronik PBU, Concept Engineer– Generated BOM sheets. Companies quoted including Huatai Hyundai, Dongfeng Nissan, SAIC passenger and commercial car. Show less