Tableau Developer @ Apple 2021.06 – 2022.3Lead a Tableau dashboard delivery team at Apple office, design and deliver operational Tableau dashboards for Apple business teams.Data Product Manager @ Apple 2022.03 – nowDesign web-based business intelligence data products for Apple business users and deliver product documents (PRD, prototype, user manual, etc.,). Set department standards for event tracking requirement. Set business KPIs for operational dashboards and create event tracking analysis.

Senior Business Intelligence (BI) Consultant 2018.04 – 2021.06On-site BI consultant, develop & deliver Tableau dashboards and training. Also worked as a Business Analyst. Major clients/projects as follows:1. BI/BA Projects at the Daimler Group 2018.04 – 2019.091) DPTS - Spare Parts Management Project: (Logistic) 2) DPTS - New Transportation Management Project: (Logistic)3) DGRC - HR Dashboard Project: (Human Resources) 4) BMBS - Sales Planning Project: (Sales & Marketing) 5) BBAC - Smart Q Project: (Quality Control) 6) MBAFC - NextGen Project: (Business Analyst Position – Car Finance)2. BI Projects at the Longfor Group 2019.09 – 2020.091) General dashboards: (Real Estate)2) Final Dashboards of Supply, Sales and Stock: (Sales & Finance) 3) Service Satisfaction dashboards: (Customer Service)4) General Economic Analysis Meeting Dashboards: (Sales & Finance)5) Analysis Platform on Financial Decision: (Operation & Tracking)3. BI Projects at the Mindray Group 2020.10 – 2020.12Delivered Tableau dashboards of 3 BI projects: (Medical and Healthcare)1) Group Purchase and Cut-down analysis; (Finance)2) IVD Excellent Marketing; (Viscosity of users)3) Reagent Price Analysis. (Product pricing)4. Tableau Training / BA Position at the BMW Group 2019-20211) Tableau Training Projects:2019.12.31 (basic Tableau training); 2020.03.19-20: (entry level training); 2020.04.20-22 (advanced).2) Online Touch Points Projects: 2020.12 – 2021.5 (Marketing and CRM)A BA position about request communication and data preparation. 3) Tableau dashboard development of regular / Ad hoc data requests. 5. Bayer Group 2021.5 (Medical industry)Develop a dashboard to evaluate competence of doctors.

Publishing Content Specialist 2013.09 – 2014.01• Assist publishers in running 58 Elsevier journals in math portfolios. Publishing Content Analyst 2014.01 – 2018.04• Design and deliver regular operational reporting for business teams.• Integrate data from separate systems (since 2016) & reduce report lead-time by automating data processing workflow through KNIME & BI tools.

5 years of customer service experience in Thomson Reuters Content Customer Support Asia (CCS ASIA) team. • Solve data inquiries raised by global customers regarding Asian financial market through phone call, email or CRM system in a timely and accurate manner. I have handled 4200+ service requests from 2008 to 2013.• Deliver specific training on Asian / north American financial market and Siebel CRM operation to internal clients.• Delivered a 6 Sigma greenbelt project to improve the working process and optimize resource allocation of the Content Customer Support Asia team.

• Source, analyze and update investor events of listed companies in Mainland China, Taiwan and Singapore in Reuters database.