Customer Service And Market Assistant
Icecode Technology
Vancouver, British Columbia, Canada
Responded to customer inquiries, delivering tailored solutions and alternatives to meet their needs effectively.Maintained detailed records of customer interactions, managed accounts, and organized documentation to ensure efficient service.Managed the company website using WordPress and Adobe XD, designing and updating content for advertisements and recruitment.Conducted moderated user testing, interviews, and surveys, gathering valuable insights to enhance user experience and product development.Performed competitive and market research, providing actionable insights to inform product strategy and drive business growth.Facilitated cross-functional meetings and workshops, collaborating with programmers, designers, executives, and customers to align business objectives and achieve key results.