Li-Chi Chen Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Creates detailed business analysis, outlining problems, opportunities, and solutions for customers• Replicates business requirements into demo scenarios• Configure demos and other setups on the platform• Create sales support, delivery, and post-delivery documentation for customers• Teste the platform features and bug fixes• Monitor customer development pipeline activities and identifying areas for improvement• Generate reports and documents to support the Sales team

Sydney, New South Wales, Australia

• Developed and documented digital roadmap and business processes model using BPMN 2.0• Evaluated and compared multiple software solutions for marketing and financial purpose• Integrated and assessed marketing platform for the finance industry• Identified the key partners to work with on future initiatives• Managed customer relationship management database

Taipei City, Taiwan

• Utilised SAP CRM system to manage the customer relationship and update annual sales turnover• Created and maintained sales documentation and user profiles using the SAP ERP system• Produced, updated, and maintained sales and marketing related business processes and workflows documentations• Provided exceptional customer service and innovative sales strategies regarding IT hardware solutions• Developed new clients and maintained effective relationships with existing clients• Managed and collaborated with suppliers to negotiate quotes, customise product specifications and resolve discrepancies • Demonstrated strong stakeholder and supplier relationship management• Identified user requirements and produced technical specifications to communicate with the internal project team• Communicated and aligned the end-user requirements with the internal IT/ engineering team• Conducted market analysis and delivered multiple market research reports through analysing sales data from the SAP ERP system to determine business requirements • Provided administrative support to the senior management, includes delivering budget summary and forecasted quarterly revenue through analysing the extracted dataset from the SAP ERP systemKey Achievements:• Achieved 100% of all sales and marketing targets consecutively for 14 months in the Japan IT hardware market

Master Of Information Systems, Information System Professional

H1/ H2 achieved courses: - Database Systems & Information Modelling - Enterprise Applications & Architectures - IT Project and Change.

Bachelor'S Degree, Linguistics (English And Japanese)

- Major in English and Japanese, minor in marketing.