Ida Li Email & Phone Number

Dallas, Texas, United States

➤ Facilitating sales of luxury goods and jewelry using superior customer service skills to maintain high sales volume.➤ Developing a returning client base to exceed monthly, quarterly, or seasonal sales goals to develop the business.➤ Providing an exceptional customer service experience by demonstrating an excellent knowledge of products.➤ Driving and exceeding individual/store KPI goals by ensuring the highest level of customer service and quality of sales.➤ Capturing meaningful customer data for the purposes of connecting with the client and building relationships.➤ Maintaining an active, accurate, neat, and organized client book and personalizing future client opportunities.➤ Contacting clients regularly to make connections or to provide appropriate follow-up on all sales or client requests.➤ Communicating with clients to give advice on general trends in fashion and developments in the jewelry market.➤ Contributing to upholding the visual display of all products in accordance with Tiffany & Co. visual standards.➤ Maintaining security standards within the store to ensure safety of clients, colleagues, and merchandise.➤ Contributing to the daily operations of the store by maintaining a neat and organized understock and stock room.

Honolulu, Hi

➤ Ranked as one of top 3 sales representatives for the organization and recognized as top salesperson for 2019 and 2020.➤ Served as the Waikiki store watch specialist and received extensive product and merchandise training in Switzerland.➤ Closed 150% over 2019 sales target and simultaneously achieved personal annual sales of over $3.3M in 2019.➤ Conducted watch sales training and supported team members in reaching their maximum performance potential.➤ Oversaw new sales, account management, go-to-market strategies, forecasting, and budgeting for regional sales.➤ Led all regional business development efforts in quota attainment and regularly exceeded revenue goals by over 15%.➤ Worked with senior management to set and implement budgets while developing and implementing channel strategies.

Honolulu, Hi

➤ Developed client relationships, cultivated leads, and generated growth by generating repeat visits with customers.➤ Utilized suggestive selling techniques to complement purchases, offer alternatives, and make educated upgrades.➤ Led and supported all activities to achieve store business objectives while demonstrating an unsurpassed service culture.➤ Partnered with the Store Director to support operations, loss prevention, HR management, and visual merchandising.➤ Drove and maximized sales performance to consistently achieve or exceed overall sales budget objectives by 12%.➤ Analyzed monthly store performance and reported trends to cover every aspect of the department's business.➤ Demonstrated sales leadership by playing an active role on the sales floor through customer engagement with top clients.➤ Communicated company-set KPI's and identified strategies to ensure performance standards were met.➤ Developed and implemented business action plans with the Store Manager to enhance sales for each product category.

Honolulu, Hi

➤ Welcomed and served the customer while providing an excellent, high-level in-store experience at all times.➤ Maintained and developed client relationships through an individual approach while leveraging CRM and digital tools.➤ Proactively engaged in cross selling and maximized sales opportunities to achieve individual sales targets and KPIs.➤ Kept up-to-date on fashion trends and competitors while demonstrating proven brand and product knowledge.➤ Dealt effectively with customer complaints directly or by liaising with the line manager when necessary.➤ Ensured and maintained the shop floor and visual display to a high standard complying with corporate guidelines.➤ Contributed to ensure a high level of security for luxury products and was attentive to prevent product thefts.

➤ Associate Manager – Coach Inc., Honolulu, HI – 06/2009 to 08/2012➤ General Manager/Assistant Manager – HFY Investment Inc., Honolulu, HI – 05/2004 to 01/2009➤ Purchasing Officer – Sheraton Hong Kong, Kowloon, Hong Kong – 08/2005 to 09/2006➤ VIP Guest Server – MGM Grand Hotel Casino, Las Vegas, NV – 08/2003 to 02/2004

Bachelor'S Degree, Hotel/Motel Administration/Management

Associate Of Science (A.S.), Hospitality Administration/Management

Associate'S Degree, Hotel/Motel Administration/Management

Major In Art

Education record

Activities and Societies: Chinese/English Calligraphy (First place 1987 to 1992)