Jinze Li Email and Phone Number

Social Media Team • Led a team of 15+ responsible for content operations for Amazon China customer service social media accounts. Including copy editing, photo, and video production as well as planning and executing special sales events, achieved 170k CNY worth of sales with one post. • Establish a social media service process to provide customers with online services on 7*16 social media channels. Ensure that social media channels' annual service level (respond to customers within… Show more Social Media Team • Led a team of 15+ responsible for content operations for Amazon China customer service social media accounts. Including copy editing, photo, and video production as well as planning and executing special sales events, achieved 170k CNY worth of sales with one post. • Establish a social media service process to provide customers with online services on 7*16 social media channels. Ensure that social media channels' annual service level (respond to customers within 1 hour) is greater than or equal to 90%. • Responsible for the early warnings of major public relations incidents and the subsequent crisis management; • Trained over 80 staff for the new media team; independently designed the training course and created over 300 pages of training slides. Moderation Team • Led a team of 12 people responsible for reviewing customer reviews on Amazon.com China. Improve the team's review efficiency by 20-30% through project process improvement• Continuously optimize and update the investigation process to improve the investigation of abusive accounts and reduce customer complaints caused by inaccurate information year by year.IBD (Intergrated Busniess Division)Team •. Responsible for the management of compensation-related accounting issues. • Inspecting the company’s promotional partners' qualifications and issues relating to the partnership. Mini APP Team • Managed the customer service team for WeChat mini-app to handle pre-sale/after-sale issues. • Handled system-related issues to reduce customer inconveniences. Responsible for maintaining service quality. Show less

Monitored social media platforms. Managed the content operations on the company’s social media platforms.Handled pre-sale/after-sale issues submitted by customers through social media channels.