Muhammad Abdullah Arif Email & Phone Number

Sharq, Al Asimah, Kuwait

• Developing long-term goals and strategies for the business.• Overseeing budgeting, accounting, and financial planning.• Providing guidance and direction to employees, fostering a positive work environment.• Ientifying opportunities for growth and expansion, forging partnerships, and securing new clients or customers.• Ensuring smooth day-to-day operations, optimizing processes for efficiency.• Creating marketing strategies, managing sales efforts, and building brand awareness.• Cultivating strong relationships with customers, addressing concerns, and ensuring satisfaction.• Hiring and training staff, managing payroll and benefits, and overseeing HR policies and procedures.• Identifying potential risks to the business and implementing strategies to mitigate them.• Staying updated on industry trends, fostering a culture of innovation, and adapting to changes in the market.Founder & Owner of Sell Luxuries, a premier destination for exquisite home decor products. We curate and offer a wide range of luxury items to elevate your living spaces with elegance and style.

Sharq, Al Asimah, Kuwait

• Contributing to the formulation and execution of strategic plans for the brand's growth and development.• Participating in financial planning, budgeting, and monitoring financial performance to ensure the brand's financial health.• Overseeing and ensuring the consistent quality of products, including liaising with suppliers and monitoring production processes.• Providing valuable insights, advice, and expertise based on experience and industry knowledge to guide business decisions.• Building and maintaining strong relationships with stakeholders, including suppliers, distributors, and other partners, to support the brand's objectives.• Representing the brand externally, promoting its values and mission, and fostering a positive brand image within the industry and among customers.Partner at Dilara Collections, a thriving venture led by Mr. Zarak Khan, a prominent influencer and dentist. Specializing in selling ladies' Khussas in Kuwait, our brand, under his guidance, thrives on Instagram (@roti_kapra_aur_khan), adding elegance and comfort to women's fashion choices

Islamabad

• Spearheading the development and execution of strategic plans to drive the brand's growth and market presence.• Engaging in financial planning, budgeting, and performance monitoring to ensure the brand's financial stability and profitability.• Maintaining strict quality standards across all products by collaborating with suppliers and overseeing production processes.• Offering expert insights and advice, leveraging industry knowledge to make informed business decisions and enhance brand positioning.• Cultivating strong partnerships with key stakeholders such as suppliers, distributors, and collaborators to advance the brand's objectives.• Serving as the brand's ambassador, advocating its values and mission to the public and nurturing a favorable brand perception within the fashion industry and among consumersPartner at HabibAtelier, a luxurious brand led by Dr. Taniya Habib, a renowned influencer and dentist based in Islamabad. Specializing in luxury women's clothing, our physical shop in Islamabad (@drtaniyahabib) offers exquisite fashion choices tailored for elegance and sophistication

56-D, Commercial Broadway, Phase 8, Dha, Lahore

• Lead and manage a team in Facility Management & Property Management.• Develop and implement Standard Operating Procedures (SOPs) for operational efficiency.• Spearhead recovery plans for prompt resolution of outstanding issues.• Identify and implement improvement strategies for the help center's overall enhancement.• Keep the Customer Operations Department updated on policies, procedures, promotions, and products.• Maintain updated customer records in the CRM system for streamlined communication.• Drive recruitment and talent acquisition efforts for current and future projects.• Ensure comprehensive record-keeping of daily activities for accurate reporting.• Dispatch Welcome Letters, Certificates, Notifications, and Warning notices to customers via Courier, SMS, and Email.• Coordinate with various departments to address customer concerns effectively.• Assist HR, Accounts, and IT departments in routine operations.• Proactively contact customers as a recovery collection officer to facilitate payments and provide updates.• Lead Facility Management & Property Management operations with a focus on excellence.• Drive recruitment efforts for existing and upcoming projects.• Maintain CRM records for smooth communication.• Implement recovery plans for efficient issue resolution.I work at the head office of New Metro City Housing Society as a Recovery Officer and I am also a top performer there. This company is owned by Malik Bilal, who is a close associate of Malik Riaz.

Maulana Shaukat Ali Rd, Kot Lakhpat, Lahore

• Initially served as a Customer Service Representative (CSR) on the PLRA Helpline, handling inbound to address customer inquiries and resolve issues quickly.• Promoted to Team Leader for the CarFirst Helpline due to outstanding performance and leadership abilities.• Gained additional experience working as a CSR on the Wateen Internet Helpline and KFC Helpline, providing exceptional customer service and support.• Maintained a high level of professionalism and courtesy with customers, ensuring a positive experience across all helplines.• Managed high call volumes while maintaining high performance and quality standards, ensuring customer satisfaction.• Answering inbound calls and assisting customers who have particular inquiries or questions.• Providing individualized customer service of high-standard professional level.• Building the interest of customers in the products and services offered by the organization.• Assisting customers of communication based organization with service queries and problems.• Facilitating the collected competitive information to monitor business opportunities and trends.• Determining problems or issues in queries or complaints handling nature and proposing solutions for Enhancements.• Providing support to internal/external employees on employee helpline.• Coordinating with different departments regarding their issues resolution.I used to work at Ufone PTML Contact Center where we had various international helplines. Initially, I worked at PLRA as an agent and then moved to CarFirst as a Team Leader.

• Share how you built a thriving freelance career on Fiverr, including any notable achievements or milestones.• Highlight your expertise in SEO (Search Engine Optimization) and how you helped clients improve their online visibility and rankings.• Showcase your skills in graphic design, illustrating how you created visually compelling content for clients across various projects.• Mention your feature in Freelance Hero Pakistan by Sir Hisham Sarwar as a testament to your accomplishments and industry recognition.• Emphasize your commitment to delivering high-quality work and ensuring client satisfaction, leading to positive reviews and repeat business.I used to work on Fiverr and had success in SEO and Graphic designing. My success story was even published by Sir Hisham Sarwar on Freelance Hero Pakistan just Search "Abdullah"

Wahdat Road Near Lahore Broast

• Managed accounts payable and receivable processes, including invoicing, billing, and collections.• Conducted regular reconciliations of bank statements, accounts, and ledgers to ensure accuracy and compliance.• Assisted in the preparation of financial statements, reports, and budgets to provide accurate financial insights to management.• Collaborated with internal teams to resolve discrepancies and ensure smooth financial operations.• Maintained accurate and up-to-date financial records and documentation for audit purposes.• Utilized accounting software and tools proficiently to streamline processes and increase efficiency.• Provided support during the month-end and year-end closing processes, ensuring deadlines were met.• Assisted in financial analysis and forecasting to support decision-making processes..I've worked as an Assistant Accountant, handling tasks such as accounts payable/receivable, reconciliations, and supporting financial reporting, ensuring efficient financial operations.

Bs Accounting And Finance, Accounting And Finance

I have a Bachelor of Science in Accounting and Finance from the University of Management and Technology (UMT), providing me.

Search Engine Optimization And Cyber Security

I hold diplomas in SEO, specializing in website optimization for search engines, and Cyber Security and Ethical Hacking, focusing.

Intermediat In Commerce, Business/Commerce, General

I completed my Icom from Punjab Group of Colleges. This program focuses on commerce and business education, covering fundamental subjects.