Lia Cox Email & Phone Number

Virginia Beach, Va

Managed federal compliance and customer service operations, ensuring adherence to regulations while streamlining processes.Oversaw payroll accuracy, cash flow reporting, and financial processes, leading to a 15% reduction in errors.Collaborated with cross-functional teams to improve service efficiency and customer satisfaction.

Virginia Beach, Va, United States

Facilitate public compliance with federal postal regulations and provide key services, including sales of postal products andfinancial services.Spearheaded financial management processes, handling cash flow, chargebacks, and ensuring accurate financial reporting.Reviewed and adjusted computerized payroll reports, ensuring the accuracy and compliance of employee compensation inline with federal guidelines.Collaborated with cross-functional teams to streamline operations and ensure adherence to government standards andprocesses.Key Achievements:Reduced payroll errors by 15% through meticulous review and adjustments, leading to increased operational efficiency.Enhanced public satisfaction by optimizing service delivery, resulting in a 10% improvement in customer feedback scores

Chesapeake, Va, United States

Managed end-to-end logistics operations, optimizing supply chains, and overseeing vendor relations for over 40 suppliers.Implemented process improvements in procurement, inventory control, and data management, increasing departmentalefficiency.Led a team of logistics professionals to ensure timely delivery of materials in line with contractual obligations.Coordinated with government agencies to ensure compliance with federal procurement and inventory regulations.Key Achievements:Streamlined supply chain operations, reducing order fulfillment times by 20%.Achieved a 98% contract compliance rate through diligent oversight of procurement and logistics operations.

Hampton, Va, United States

Led a team of customer service representatives, ensuring efficient handling of customer inquiries and service delivery.Managed client accounts, addressing emergent issues and ensuring that all service level agreements were met orexceeded.Developed and implemented scheduling solutions that optimized departmental performance, reducing client wait times by25%.Key Achievements:Elevated customer satisfaction rates by 15% through improved service coordination and team collaboration.Consistently achieved top performance rankings within the department, recognized for excellence in leadership.