Lia Hernandez Email & Phone Number

Overland Park, Kansas, United States

This position collaborates with internal business units and external vendors to gather and analyze information, perform operational duties, ensure compliance with state and federal laws and regulations, and manage multiple concurrent projects. This role also serves as the main point of contact between our insureds and our claims team to ensure quality customer service. Primary Accountabilities:* Develops reports, analysis, or recommended strategies related to product development, product language, underwriting guidelines, processes, and agent business practices * Provides information to leadership that will affect profit and growth plan execution on an ongoing basis*Analyzes information and presents opportunities to improve product or business practices and procedures * Identifies and analyzes trends to provide analysis and recommendations to leadership * Identifies customer pain point and works cross=departmentally to initiate corrective actions including planning, managing, and executing multiple concurrent projects * Monitors effectiveness of current products and recommends changes and/enhancements to leadership * Analyzes data in support of the formulation and execution of operational plans* Creates, documents, and communicates procedural changes to maximize productivity and efficiency throughout the organization * Leads SOX compliance initiatives * Manages relationships with TPAs, clients, vendors, and external operating units to achieve optimal outcomes * Ensures timely establishment and assignment of new claims through management of inbox, back office, and phone system Specialized Knowledge:* Demonstrated experience providing customer driven solutions, support, and service *Experience with various PC software applications and Microsoft Office Products * Solid knowledge and understanding of insurance product design and underwriting concepts in area of expertise * Project management methodologies, practices, techniques, and tools

Overland Park, Kansas

* Completes on-site inspection of losses to accurately scope and document damages, including photo documentation, evidence collection, and preparing accurate written and/or computer assisted estimates * Communicates timely with insureds and their representatives to resolve any immediate concerns, schedule inspections, coordinate temporary housing, and reduce overall claim exposure * Investigates and evaluates all relevant facts to determine damages, resolve complex coverage issues, and determine liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents, damages, business interruption calculations and liability of first-party property claims) under a variety of policies * Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimates, ACV/RCV estimation, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters* Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits* Reviews supplements and processes any additional payments owed * Establishes timely and accurate claim and expense reserves* Writes denial letters, Reservation of Rights and other complex correspondence* Coordinates a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services* Maintains diary system to capture all required data, document claim file activities, and to ensure timely resolution

A hybrid role that was created given my expertise in Student Financial Aid, and natural ability for sales. Responsible for presenting for large groups, managing tours, facilitating recruitment events, aiding in scholarship application, giving financial guidance, event organization, data collection, facilitation of grants and scholarships.

Kansas City, Missouri Area

The Financial Aid and Scholarships Office assists students and their families in providing the funds that help them pay for their educational expenses. Advisors monitor financial aid packages to ensure that aid is awarded and adjusted accordingly throughout the semester, notify students of any changes to their awards, report enrollment, review financial aid paperwork, and support other employees with financial aid related questions or concerns.

Overland Park, Ks

Travelers is a Fortune 100 insurance company that consists of both personal and commercial lines of business. During my time at Travelers, I was exposed to all lines of business from Claims, to underwriting, to actuarial, to product, etc. • Handled low severity General Liability Claims• Met with customers and completed damage assessment• Managed multiple projects; including presenting an innovative idea to senior leadership • Developed a plan to improve intern recruitment and retention; plan was accepted by management and I oversaw implementation

Kansas City, Missouri Area

DEBATE-Kansas City is an Urban Debate League that provides middle and high school students debate workshops, tournaments, scholarships, resources, mentoring and general team support. * Coached a team of 10 students to the 2016 and 2017 NJSDA National Competition * Researched and organized information to be used in debate rounds * Taught critical reading, delivery, and note-taking skills to students * Worked weekly with students to diagnose areas of improvement * Managed tournaments; recruited judges, organized venue, ordered supplies, managed tabulation

Bachelor'S Degree, Economics

Activities and Societies: PRESIDENT: UMKC Mock Trial ; MEMBER:Economic Club MEMBER: Association of Latin American Students MemberThe UMKC.

High School Diploma

Activities and Societies: Vice President of Latino Ethnic Awareness Program (LEAP) National Speech and Debate Association Chair Member.