Lia Johnson-Baker Email & Phone Number

Successfully managing accounts for over 900 healthcare provider offices within the Mid Atlantic. Providing assistance with the marketing materials, devices, and services provided by PatientPoint. Establishing and maintaining client relationships while acting as the main point of contact for all inquiries. Working directly with office contacts to create and upload marketing materials to the technology provided by PatientPoint. Demonstrating use of products and creating trust in the PatientPoint brand. Played key role in obtaining first ever MCR accreditation to be awarded to a healthcare technology company as of January 2024.

Self care advocate and Creator, Podcaster and Yoga Instructor. Here to help people love themselves and self care isn't selfish.

• Handles a large volume of inbound/outbound phone calls daily• Accept payment, work with consumers to resolve delinquent accounts, and structure payment arrangements when needed• Work 60-80 accounts daily• Uses Skip Tracing Tools to locate consumers and vehicles• Comply with all state and federal collection laws including FDCPA and company policies and procedures.• Sends out daily productivity reports containing daily numbers• Handles and assists with escalated calls when needed. • Negotiate to resolve delinquencies while thinking critically to exercise independent judgment

Tampa/St. Petersburg, Florida Area

Holiday Committee Member, Ticket Drop, Customer Service, Usher, Concession

Tampa/St. Petersburg, Florida Area

Processed Dental Insurance for Florida Blue, Customer Service, Data Entry, Followed FDCPA Guidelines. Temporary Contract for Aerotek that lasted two months

Collection Team Lead, Collection Agent for Bank of America, Handled 5,30, and 60 day accounts, Account Specialist

Associate Of Arts (A.A.), Photojournalism, B

Activities and Societies: Aquatic Science, Photography

Education record

Activities and Societies: Future Business Leader of America, Band, Chess, Key Club

Education record

Activities and Societies: Marching Band, Concert Band, Law enforcement

Education record

Activities and Societies: Jazz Band, Music Appreciation