- Created and maintained a progress tracker for the CEO and organization, enabling clear visibility of tasks and priorities to enhance productivity, operational effectiveness effective decision-makingManaged multiple calendars and scheduled meetings- Initiated project kick-offs in the internal project management system to set the project manager up for success- Assisted the project manager in setting up or completing project tasks, internal follow-ups as well as updates and sending deliverables to the client- Developed an organized filing system for financial documents, which is regularly maintainedConstructed a collections tracker that reduced the total amount of overdue payments by 12% in 3 months- Assisted in invoicing and processing payments in Quickbooks Online- Standardized recurring billing in our accounting software to increase searchability accuracy and avoid inconsistencies that may lead to missed updates- Prepared various performance-related reports to executive management, providing insights that enabled informed decision-making- Screened phone calls and emails, as well as correspond with clients and other external contactsMaintained a positive and productive relationship with clients, resulting in consistently high client satisfaction ratings- Assisted in sending proposals on behalf of the CEO and following up with the client to encourage closing the sale

• Assisted in the development of an interactive staff map for both the US and Canadian site locations• Collaborated in improving procedural forms through our workflow automation software, Formstack• Aid in maintaining accurate personnel files for the Canadian site and manage data for both the American and Canadian locations to ensure compliance with all applicable labour laws and regulationsAssist with staff onboarding, offboarding and training procedures• Support Health & Safety and Security Departments in rectifying training and status discrepancies• Assist in document management for Human Resources, Equipment and Finance Departments• Support the Finance Department in requisition processing• Generate and submit various reports, including fuel and equipment tracking for JV partners and the project company• Streamline communication and coordination among project teams to ensure smooth project execution• Schedule shipments, log inbound deliveries and coordinate with the on-site staff to determine drop-off locations for freight deliveries• Provide administrative support to project team members, including scheduling meetings and coordinating catering arrangements

• Assisted with the creation and implementation of the store’s preliminary policies and procedures• Implemented strategies to minimize inventory shrinkage • Assisted store manager in the weekly reordering of inventory • Developed SMS/MMS marketing strategies and written content for an outbound bi-weekly newsletter• Designed digital and in-store signage • Corresponded with LP representatives and coordinated product education sessions with the team and staff • Ensured standards of quality, exceptional customer service and health and safety were met • Assisted with the hiring and scheduling of staff • Collaborated to develop and implement promotional events and campaigns • Conducted regular audits to ensure compliance with AGCO regulations and updated policies and procedures accordingly • Assisted in the development and execution of employee training programs to enhance product knowledge and improve sales performance • Managed customer complaints and resolved issues in a timely and satisfactory manner to maintain high levels of customer satisfaction and loyalty • Conducted performance evaluations for store staff to measure performance and identify areas for improvement • Identified emerging industry trends and incorporated them into product selection and marketing strategies to stay ahead of competitors

• Media strategist and content creator for the company’s internal newsletter• Content creator for the company’s internal newsletter, The Grind • Marketing copy-writer and digital media curator for company websites • Managed the FAEMA Culinary Academy, Euro-Milan Distributing and JURA Canada social media accounts • Documented events and related shows, such as the Interior Design Show Toronto, Restaurant Canada Show, The National Home Show and more • JURA live consultant via video or chat for retailers and customers nationwide • Assisted in maintaining digital presence and the planning of the new e-commerce website • Assisted in developing and implementing marketing strategies to promote FAEMA products and increase brand awareness

• Created the store’s policies and procedures • Created sales targets and introduced KPI tracking • Hired, offboarded and scheduled staff • Merchandised current and new products weekly • Conducted inventory counts and reordering • Assisted with researching and reviewing potential new brands and products • Coached and trained staff on new brands and products • Co-managed social media platforms (Facebook and Instagram) • Curated products for The Imperative booth at the Vegandale Festivals

• Ensured that the retail store operated efficiently and safely• Provided unparalleled customer service and reaching sales goals• Motivated, educated and managed staff• Provided fun and informative tours, in the winery’s complex

• Developed and maintained a deep understanding of the wireless industry, including new products, trends, and technologies, to provide knowledgeable and up-to-date information to customers• Developed and implemented targeted sales strategies to increase customer acquisition and revenue.

• Worked under the Target Canada division • Provided wireless services under contracts with Rogers, Bell, Fido and Virgin Mobile

The Green Majority is Canada’s first and only dedicated environmental news talk show. The hour long show is aired every Friday at 11:00 AM. I research and write, either the national or international environmental news segment, on a weekly basis. The pieces I write I also announce.