• Manage and support the CRM software (Recruit) development projects, as well as using a mix personalization and multi-channel. • Serves as data analyst for the enrollment department, includes pulling data reports within the CRM, as well as other third-party software in house• Engage in project management and assessment support; develop reports • Coordinate a communication schedule and tracking activities to provide follow-up with prospective and newly admitted students. • Manage Mainstay platform, create text message campaign for prospective and current students.

• Slate Captain for implementation • Manage, implement, and support the CRM software (Slate) development projects, as well as using a mix personalization and multi-channel. • Manage testing and training of Slate and Mainstay implementation.• Engage in project management and assessment support for recruitment activities; develop reports internally for the Office of Admissions & Recruitment• Coordinate a communication schedule and tracking activities to provide follow-up with prospective and newly admitted students. • Implement workforces tack geared to towards Slate production. • Provide technical support for the retrieval of Common Black College Application. Key accomplishments

• Recruit prospective transfer and non-traditional students from local community colleges to Auburn University at Montgomery, develops relationships with community college coordinators to promote and enhance current articulation agreements. • Complete transfer credit evaluations, transfer scholarship eligibility, interpret results, and provide students with the most efficient pathway to graduation • Communicate effectively with faculty to ensure accurate and timely departmental course reviews, and advocate for potential substitutions when necessary in support of each student.• Communicate with prospective students with CRM Software (Ellucian Recruit) and student records systems (Banner 9); including detailed notes for follow-up with other enrollment services departments.• Create and deliver dynamic and engaging presentation to educational partners about partnerships and academic opportunities.

• Telecommunicated and counseled prospective and current students, visitors, graduates, and alumni for various services needed. • Served as an information resource for incoming students, transfers, and re-entering students and continue to support them through graduation.• Oversaw and managed work queues, emails and messages to center communication throughout the department and university• Supported the collection of required documentation and processing of forms related to functional areas within the unit. Kept current on regulations pertaining to programs administered by University of Alabama - Birmingham• Supported the development of the whole student body, alumni, and visitors by providing excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence.• Referred students to appropriate University of Alabama – Birmingham faculty and staff to provide desired services as needed.