Digital Transformation Consultant | Project Manager
CurrentDevelopment and management of enhancement activities for a new digital platform in a Public Administration project. Business Process Reengineering: analysis and improvement proposals for business processes.Drafting of the improvement action plan, with a customer-centric and user experience-oriented approach, aligned with technical, time, and budget constraints.Coordination and prioritization of activities in the backlog.Management of relationships between customer, the company… Show more Development and management of enhancement activities for a new digital platform in a Public Administration project. Business Process Reengineering: analysis and improvement proposals for business processes.Drafting of the improvement action plan, with a customer-centric and user experience-oriented approach, aligned with technical, time, and budget constraints.Coordination and prioritization of activities in the backlog.Management of relationships between customer, the company and various software development fims.Responsible for Help Desk team activities and the design of on-the-job training. Show less