Strategic Opportunities Program Designer:• Building new VP-Level program to help guide the team in organizing BE Strategies based on executive priorities, annual plans, and quarterly business reviews.  Strategy Content Management:·      Strategic Content Management Process - Developed the initial drafts of the new templates and program we are establishing to manage strategic content to be used in executive priorities, annual plans, quarterly business reviews and Objectives & Key Results (OKRs).Objectives and Key Results BE Leader:· Work with Multiple Compute and Sales teams to collect, manage, consolidate, and post Compute OKRs and corresponding KRs· OKR Research and development of proposal for New Process·  Build out drafts of OKR Candidates to review with teams including PM, PdM, and Sales

Sustainability Program Manager• Established a Cross-Functional Compute Sustainability Program across Product Management, Engineering, Sales, and Multiple Corporate Sustainability Offices

* Work with Leadership, Product Management, and fellow Program Managers to enhance the strategy and reporting of our team's portfolio and individual roadmaps.Includes continuous engagement between Sales, Product Management, and Engineering to ensure end-to-end visibility, transparency, and support features and strategies.* Lead for defining PM processes and structure for using the Aha! Product Management Software to produce real-time roadmaps. * Collaborate with Product Management, Engineering Program Management, and IT Services to define our integration rules and behaviors with Jira, used for Engineering Feature Tracking. The integration improves the consistency of content and transparency of feature status. Accomplishments:* Increased Adoption of Aha! Program Management/Jira tooling systems for feature and roadmap tracking from 4 products to all business unit portfolios (17 products)* Established a process for Sales and Product Management to increase transparency and communication of field requests, prioritization of requests, and promotion of top requests to Product Management roadmap tracking.* Launched the Initial Integration Roll-out between Aha! and Jira for all available products in our organizations and followed a year later with a Phase 2 to improve the integration for the team.

• Drove the go-to-market strategy for hybrid cloud solution stacks through creation of compelling content, demos, and training for customers and sales enablement• Collaborated with sales, product management and marketing to create trade show messaging and hybrid cloud training to Global Sales teams

• Developed a new service to address network provider operational challenges by creating targeted software applications to make it easier for network providers to purchase, deploy, and support their existing networks.• Led to the development of a portfolio of network operations solutions and $1.5M in sales of our 1st Services MicroApplication, targeted to address the challenges of performing NE Backups for 100K+ NEs.

• Business development leader and internal business coordinator in creating a new SD-WAN Managed Service, which includes building business models, creating use cases and generating $550K opportunity funnel for direct sale to Service Providers.• Built a Sell-Through Business Model for our Tier1/2 Service Providers for them to sell to their Enterprise Customers, opening an $11.9M+ opportunity funnel.• Collaborated and negotiated new internal processes to support the sales and delivery of the service, which included hardware, software, and managed services, sold as one product to the customer.

• Led the program management for SDN/NFV Service offerings to champion the engagements between sales/customers and internal Services and Software teams to deliver SDN/NFV Service offerings.• Developed business models (for internal and external customers)• Created internal process automation for cross-functional collaboration with internal Services groups, R&D, Planning, IT, Sales, external Partnerships and our customers.Main Services offerings in agile development:* SDN /NFV Comprehensive Consulting and Assessment Services* SDN /NFV Managed and Cloud Network Services

* Held a unique role with 2 other people in our Services Organization working with all facets of FNC and some groups in Fujitsu Japan, to align our Services long-term strategy with the overall FNC Corporate 3yr & 5yr business strategy. In addition, I work with Services Internal Lines of Business to develop and/or assist with new Service Offerings, per our strategy. My specialty to the team is my strength in software development and innovative solution development managing Services Product Portfolio/Lifecycle and the respective Marketing Collateral• Mobile Application Planner / Product Manager - Launched a Mobile development team, responsible for creating, managing, and supporting Workforce Mobility Applications for Tier 1 Service Provider to address operation challenges in their technical workforce. • Participated in multiple corporate volunteer activities, included being a Culture Champion, Innovation Evangelist, Mentor in Corporate Mentoring Program, and other volunteer opportunities to help change our culture to be more collaborative and diverse

Two major responsibilities:Implementation of current Services Readiness Process:• Lead a cross-functional activity purposed with ensuring our Services Organization was ready to effectively support new products and releases originating from Native and 3rd-Party products, including identification of process triggers.• Worked with all organizations in Services to make sure all critical functions are incorporated into the processes. Continual communications with other FNC organizations, including Planning, Engineering, and Sales are necessary to ensure the appropriate checkpoints within our processes.Re-engineering of Services Readiness Processes and Information Flow:• Revamped and implemented key processes to meet roll-out timelines for new Services Products and Releases, including those needed to be "Ready to Sell" and those needed for "Ready to Deliver".• Developed new metrics to measure success of the processes and adherence to the process changes. • Educated Planning, Engineering, and Sales teams of the changes to our process to ensure appropriate Services groups have the needed product source material and product training to attain a "Ready" state.

• Lead improvement projects in documentation automation, content strategy, and information flow from engineering focusing on content quality and transparency• Responsible for Technical Documentation on the FLASHWAVE 9500 product family, specializing in Carrier Ethernet and Data Services.Process Change Projects:• Developed the 1st automation project of engineering NE reference guides into Customer Ready Documentation, improving accuracy by 30% and decreasing time to market• Process Improvement for gaps in our Services Organizational Readiness

Web Services:• Founded a small business offering personalized web-based solutions for small businesses. Using Joomla Content Management System (CMS) websites, I designed, developed, and managed these sites for customers• Provided Search Engine Optimization (SEO) and Marketing, Graphics Development, and Solutions Integration.Modernization/Refresh Project Management:• Managed the upgrade and integration of a multi-million-dollar retail business from an analog system to a networked Point-of-Sale (POS) computing system• Coordinated information exchange between the shop owners, POS integration department, and website developersContracts:• El Pinto Restaurant and Salsa company as Web Master and Web Developer, Sept 2010 - July 2011• Dallas Organic Garden Club as Web Master and Web Developer, July 2008 - August 2010• Woolie Ewe yarn store as Point-of-Sales Integrator and Program Manager, July 2008 - November 2008

Main responsibilities:• Product Support Engineer IV for the FLASHWAVE 4500 Network Element – 2005 to 2007• Product Support Engineer III and IV for Network Element Software Interface Tools – 2000 to 2005Responsibilities and Skills obtained:* Tier 3 level troubleshooting, including transmission analysis using Wireshark and other performance and alarm monitoring tools.* Execute and support Customer Lab trials with Customer Acceptance Test Plans and other supporting required material.* TL1 configuration / troubleshooting expertise including the ability to parse TL1 for reports, software simulations, and other translations.* Upgraded Java-based NE Simulation tool from serial to IP connectivity via telnet and FTP* Worked with Engineering and Product Management teams to get issues resolved quickly* Handle Engineer Information Requests (EIRs) and Action Item Requests (AIRs) relating to customer issues* Create and validate Problem Tracking Reports using ClearQuest Tools used:Wireshark, TL1, Multiple Terminal Emulators, Telnet, FTP, System Upgrades, Ethernet Cabling, UNIX, Java, Eclipse, HTML, Optical Technology / Troubleshooting Principles, L2 / Data Technology / Troubleshooting Principles, L3/ IP and Routing Principles, Sub-netting, ESD sensitivity training, Problem Ticket Tracking and Lifecycle (ClearQuest)CCNA Certified - October 2006