Lia Guedes Email & Phone Number

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

• Experience as a Front-Line Cashier, processing all refunds, exchanges and purchases following company guidelines;• Assisting with Fitting Room duties, including ensuring the counter area is clean, organized and has the proper supplies in place and assisting customer inquiries; • Processing of daily shipments, organization and set-up of the warehouse area; • Organizing products in the store, ensuring the floor is clean and organized;

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

Moncton, New Brunswick, Canada

• Organizing clothes, shoes, books and accessories in the store, ensuring the floor follows the company guidelines;• Rolling racks to distribute the clothes in proper places by sectors;• Hanging and tagging by size and by sector.

São Paulo, São Paulo, Brazil

• Training project management to new users on SAP R3, leading instructors, placing agenda to classes and monitoring feedback with weekly reports;• Forms project management to deliver all the forms (invoices, requests, refunds, discounts, quotations, etc.). Dealing/handling with professional developers to attend the client requests with weekly reports;

São Paulo, Sao Paulo, Brazil

Commercial: Quotation of resale items, preparation of proposals, placing orders with suppliers, registration of customers and products, follow-up with suppliers on the shipment of equipment, bills and issuance of invoices with suppliers' systems, in addition to the same processes with the organization's own products (Systems involved: V-Tiger and ERP FLEX); Administrative: Organization and registration of accounts payable (System involved ERP FLEX), financial and credit assessment of customers (Serasa, Federal Revenue Service and Sintegra);Facilities: Quotation and purchase of inputs, raw materials and cleaning and office items.

Sao Paulo, Sao Paulo, Brazil

• Optimization of the maintenance control worksheet in the branch network;• Developed productivity indicators, SLA and maintenance reports to the internal maintenance manager and branch network manager.

Sao Paulo, Sao Paulo, Brazil

Sao Paulo, Sao Paulo, Brazil

• I worked as PMO of interventions and works in the network of branches focused on the attendance of regulatory agencies and legal requests related to accessibility, ergonomics, etc., monitoring material reservation, logistics control, delivery and inventory of materials and equipment;

Sao Paulo, Sao Paulo, Brazil

• Control of Internal Audit serving the Areas as Backoffice Branchs, Planning, Cash, ATM, Maintenance, Logistics, Sourcing and Payment Management;• Walkthrough of procedures looking for gaps to avoid Sarbanes-Oxley (SOX) risks, financial risks and even image risk, with indicators and recommendations of operational improvement for each mapped process;

Sao Paulo, Sao Paulo, Brazil

• Performed governance and budget control, performance indicators, activity mapping, SLA and productivity check of the operational area and branches to reach higher productivity and optimization;• Created the database with manuals of the entire corporation (Holding) with approximately 3,000 documents of procedures, and services and developed in SharePoint the repository of information and internal communication to help the information flow between areas;• Agent of transformation of Internal Culture and Continuous Improvement to disseminate best practices, innovation and motivation to the team with Kaizen Committees, motivating the team to generate ideas punctually or through brainstorming meetings, assisting in the implementation and monitoring;

Sao Paulo, Sao Paulo, Brazil

Customer Service, Management of all sorts of documents/memos/administrative process/judicial office/etc.

Diploma (2-Year), Business Administration Management

Management Principles & Strategies; Financial Management; Operations Management; Human Resources; Project Management; Entrepreneurship.

Postgraduate Degree, Innovation Management, Design Thinking, And Canvas

Postgraduate Degree, Project Management

Bachelor Of Business Administration - Bba, Business Administration And Management, General