Za'Alliiah Holliday Email & Phone Number

I am a professional experienced in customer facing and sales oriented roles within the Healthcare, Wellness, and Retail industries. I am a adaptable and self-motivated individual capable of managing various client accounts, resolving client concerns with ease and efficiency, and exceeding departmental goals for the client base. I am a effective written and verbal communicator with the ability to take complex medical/insurance terminology and communicate them to a variety of members. My foremost strengths include• Research and Data analysis• Knowledge and understanding of Medicare and Medicare Advantage plans and guidelines• Working among cross functional teams to ensure key performance indicators are met and/or exceeded• Empathizing with members, de-escalating, and reaching a resolution during Crisis/Elevated calls

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  Southeastern Louisiana University

  Psychology