Margarita Liaifer Email & Phone Number

Geneva, Switzerland

- Internal audits;- Feedback and complaint management;- Program performance program management;- Document control, Quality Control; - ISO 9001 Certification maintenance;

- Defining cash flow processes in collaboration with other departments, - Defining vendor and customer processes,- Working on special projects to streamline team processes,- Ad-hoc events support

- Product manager for Airport and Passenger Compliance Solutions - Defining and executing portfolio strategy to sustainably grow portfolio relevancy - Defining products roadmaps, working closely with industry experts to develop a relevant portfolio- Defining and coordinating sales & marketing campaigns - Overseeing operations and product delivery - In charge of the NPD - Product Manager and coordinator for Global Passenger Survey 2022

Marketing: - Product launch marketing - Marketing and Communication strategy planning- Email marketing automation- Social Media marketing Communication:- Communication strategy development - Managing partner relationships - Public relations development - Events management- EU Commission project documentation

Geneva Area, Switzerland

- Business owner of the industry collaboration platform: development, management, enhancements planning and tracking, administration; - Providing technical support to IATA Standards Governance: committees, boards, working groups; - Content manager and coordinator for Airline Passenger Standards publications;- Industry Meetings Coordinator (World Financial Symposium and Passenger Standards Conference);- Managing team communications internally and externally.

Geneva Area, Switzerland

Currency StandardsNovember 2016 - current:• Managing operations and distribution for industry currency exchange rate files• Collaborating between IT Team, Customers and Sales Team• Managing Airline Distribution Standards Intranet page • Ensuring the successful delivery of the XRate Project • Creating SOPs in the BPM tool together with Quality Team for the currency operations processes • Liaising with clients and country managers in order to ensure the quality of the data • Managing the Customer Service for the products suit: onboarding, answering the queries, managing access, providing the client with the tailored solution • Main Achievements:o Successful delivery of the Project, aligning the operations of different currency exchange productso Sustainable, high quality product and customer supportData Inventory, BI ProjectMay 2016 - November 2016: Curate, analyse and conduct an inventory of the current IATA data sources. Identify the gaps and the opportunities in the data usage. • Provided a descriptive report of the current data sources in IATA, understanding the complex relationships between databases and BI products, • Supported the Head of Innovation department in daily activities, organize workshops and prepare presentations based on the analysis made.• Main Achievement:o Completed a report which defines and describes all internal sources of information available in IATA with its quality review and legal limitations

Geneva Area, Switzerland

Marketing activities: developing and carrying out marketing campaigns as well as market and competition research. Monitoring and reporting. Facebook campaigns, LinkedIn campaigns, surveys design, HTML email campaigns, copywriting, HTML/CSS design, JavaScript capture forms design, graphic design, mass mailing, PPT design, CRM management (SalesForce).Event management: assembling invitees list, vendor management, event communication with attendees (internal and external), follow up. Creation of agendas, brochures, flyers, supporting materials, badges. Post event surveys delivering.Supplier management: research, communication, negotiation, follow up.Administrative tasks: monitoring the generic inbox, supporting the Director of Marketing and Sales as well as the Team on the daily basis. Monitoring agendas, calendars, meeting, conferences, office needs. Producing reports, meeting materials, PowerPoint presentations.Special achievements: being a part of the Management Meeting (175 event people to monitor) Facilitation Team; monitoring big amount of data and reporting on the new IATA Initiative within IATA Fast Travel program within the European Union Commission Trial.

Саратовская Область, Россия

Registration, allocating to a specific dentist, scheduling of dentists, follow up, managing of archives.

Master Of Science - Ms, Project Management

Bachelor Of Arts - Ba, Communication And Pr, 3.6

French Language