Liam B. Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

• Participating in team management duties to optimise efficiency and improve processes• Leading the team in the execution of daily duties• Training colleagues and developing training materials • Assisting colleagues to resolve tickets and define policy as needed• Tracking user feature request data and producing a report for company-wide sharing• Continuation of Junior Support Agent activities

Amsterdam, North Holland, Netherlands

• Troubleshooting technical issues for customers• Handling account and payments related queries• Liaising with engineering teams to identify and resolve bugs• Tracking and sharing updates for marketing and advertising campaigns• Management of the Help Centre including writing and editing articles• Responsible for Transfer mobile support including liaising with the mobile team to rapidlyimprove the user experience post-launch, developing tooling for Support, tracking andreporting on user trends, creating a feedback loop to optimise internal processes, informingthe Support team of current issues, and writing internal and external help documentationand training modules• Developing a new set of guidelines for the creation of on-brand how-to videos incollaboration with Studio

Amsterdam, North Holland, Netherlands

Order distribution within Amsterdam

Amsterdam Area, Netherlands

• Drive and monitor daily Credit Control activities, managing a portfolio of 4000+ accounts with an invoice value of 10-14 million per month• Monitor overdue debtors, identify and action significant collection risk issues and minimize overall DSO• Communicate proactively with internal and external stakeholders to indicate progress and to resolve issues• Resolving allocation issues through collaboration with the Accounts Receivable Team• Working proactively with the Finance Risk department as well as Fraud department to minimise financial losses• Issuing credit notes• Driving the increase Direct Debit payments• Troubleshooting the roll-out of new payment models• Oversee contract processes for change of ownerships• Handle ad hoc issues and projectsAdditional Roles: Ethics Ambassador, Emergency Response Officer

Amsterdam Area, Netherlands

• Analysis and validation of customer reviews• Moderating User-Generated Content and distributing it online• Managing email correspondence from external and internal stakeholders concerning guest reviews and queries about reviews system and procedures• Investigating potentially fraudulent reviews and credit card abuse, making reports, sending warnings, closing and reopening properties• Managing team scheduling via NICE WFM• Escalating bug reports to reporting teamsAdditional Roles: Ethics Ambassador, Emergency Response Officer

• Customer service• Inbound and outbound calling• Writing and responding to emails• Complaint handling • Problem solving issues in real time for hotel partners and guests• Sales/leads• Website/technical assistance

Amsterdam

Working on NIKE account as a Customer Service Agent, Assisting with order queries, writing and responding to emails and live chats, complaint handling, identifying fraudulent orders and fake websites, providing website assistance

Data entry, conducting phone based research, handling phone respondents, maintaining customer privacy, ensuring accuracy of data collection

Certificate Iv In Small Business Management, Small Business Management

Diploma Of Multimedia, Multimedia