Liam Barnard Email & Phone Number

Aylesbury, GB

High Wycombe, England, United Kingdom

• As a VOIP engineer at a Managed Service Provider (MSP), I am responsible for maintaining VoIP phone systems for clients while ensuring compliance with Service Level Agreements (SLAs)..
• Supporting a range of Mitel products like MiVB, MiCC, MiCollab, Nupoint, MBG, MiVCR, Ignite, CCMWeb, Contact Center Client, Performance Analytics.
• Collaborating with clients to understand their business requirements and manage/maintain VoIP solutions that align with their goals.
• Providing ongoing support and maintenance for VoIP systems, including monitoring, troubleshooting, and upgrading software components as needed.
• Documenting all aspects of VoIP systems, including configurations, procedures, and troubleshooting steps, to ensure knowledge transfer and standardization across the MSP.
• Keeping up-to-date with emerging trends and best practices in VoIP technologies and make recommendations for improvements to existing systems and services.

Aylesbury

• As a GIS surveyor, I was responsible for collecting, analyzing, and interpreting spatial data using Geographic Information Systems (GIS) technology.
• Utilized GPS equipment, satellite imagery, and other technologies to collect geospatial data in the field and create high-quality maps, charts, and reports.
• Managed large datasets and databases of spatial information, ensuring they are accurate, up-to-date, and accessible to stakeholders.
• Developed and maintained documentation and metadata for GIS projects, including data sources, processing workflows, and standards compliance.
• Communicated and presented GIS results to clients and other stakeholders in clear and understandable terms, both orally and in writing.