Responsible for a caseload of around 40 – 50 clients, supporting ex-offenders and people on probation to attain education, training and employment, ensuring where possible that this is tailored to their goals and interests. This involves strong time-management skills. Performing appropriate risk assessments regarding a client’s potential employment sector to ensure the safety of any potential employers and individuals. Meeting KPIs such as achieving employment and training outcome quotas per month for clients. Liaising with various third-party organisations to ensure collaborative support for clients e.g. mental health charities or addiction support services. Building relationships with third-party employers and hiring agencies to deliver effective results for the clients.Providing in-depth advice and support in relation to employment, for example how to disclose offences, CV writing, and interviewing techniques. Accurately recording all case sessions with clients and outcomes for the purpose of statistical data and organisational consistency, while adhering to GDPR requirements.

Providing in-depth, high quality advice regarding benefits, debt, and energy support via telephone calls to clients who are often vulnerable and suffering from various societal issues such as debt, poverty and homelessness.This role also involves speaking to energy suppliers and other agencies on the client’s behalf to progress their complaints and resolve their issues and disputes. Meeting the key performance indicators of the organisation such as cases closed within a certain timeframe and financial outcomes reached for the benefit of the client. Working as a team to collectively meet the overall aims of the project while also meeting my own personal targets and handling my own caseload. Conducting presentations and liaising regarding the work we do as a service to third-party agencies, such as Manchester City Council, by explaining the purpose and goals of the team in order to gain a wider scope of the service and reach more clients. Handling a caseload of clients from the beginning of their journey with the service to the end, which involves effective time management skills. I will also make sure that clients are called back at a time that suits them and that the advice is tailored to their needs while meeting any set deadlines.Ensuring all cases are recorded accurately using a confidential case recording system while adhering to GDPR requirements.Providing one-to-one training for new starters to the service, ensuring that they have a good understanding of the role and objectives of the organisation and are supported to be able to subsequently perform the role without continual supervision.

Speaking to a variety of customers over the phone to help them with billing enquiries and assisting them with issues they were experiencing with the service. This often involved dealing with complaints, requiring good listening and communicational skills, as well as the ability to solve problems.This role required strong decision making abilities, for example when deciding to pause a customer's credit schedule based on circumstances which were unique to their situation. Being proficient in computer abilities and the ability to use conferencing software and case recording systems was also essential for this role.Having proficient analytical and mathematical skills were also required, when quickly calculating bills and understanding credit schedules.

Responsible for the on-going training of both new and existing crew members throughout the store. This involved leadership skills by setting a positive example of what is expected of staff in both service and cleanliness by successfully following the business procedures. Required to lead the team in customer or kitchen areas to ensure business targets are being met and that jobs are being conducted effectively. This requires good team-work and motivational skills to ensure the team stay motivated and focussed even when the work environment became fast-paced. Using the till operating system in a fast-paced environment and handling vast amounts of money, whilst also serving customers food and drinks. This required the ability to multi-task. Responsible for dealing with customer complaints and ensuring that the issues were resolved, with an aim that no customer leaves the business having a negative experience. This required having good communication skills and using my own intuition to solve problems. Ensuring that I inform and promote new and seasonal products to all customers, which involves having a strong commercial awareness.Ensure that the restaurant and kitchen area are cleaned to a high standard and look aesthetically pleasing to the customer.

Knocking door-to-door to conduct the Census coverage survey involving qualitative interviews with members of the public, encouraging them to re-input their survey data to be corroborated with the original 2021 Census data to ensure accuracy. This required good public speaking abilities and persuasive techniques for the public to entrust me as a civil servant.Using Google Zoom and Microsoft Team to conduct meetings for training and feedback purposes. Listing properties within a given postcode to ensure accuracy of the 2021 Census data, this involved having to be very accurate and pay attention to detail.

Spent 3 weeks in Ghana volunteering for a charity who provide welfare and assistance to disadvantaged rural villages and towns. This involved various building projects such as providing water to a local village or planting seeds in the conservation projects, which required strong team-working, determination and organisation skills. The education projects involved me teaching a class of around 20 young students in basic skills of English, Maths and Science. This required good confidence and leadership skills, as well as the ability to communicate well with pupils whose English skills were limited. Handing out provisions to local villagers such as clothing and food involved having to have strong patience, and the ability to be equitable with the provisions that were donated, ensuring that everybody received a fair amount. It was also crucial to be understanding and non-judgemental of those who were in poor circumstances.

Volunteered for the enriching and rewarding experience of working for a charity who provide specialist support for children and young people battling cancer. This experience helped me gain valuable insight into how the business runs and helped to contribute to the charity. I assisted with managing stock, ensuring products were fit for sale, labelled and priced correctly. This required me to be focussed and maintain an attention to detail. I also used my communication skills to speak to customers both at the till and on the shop floor to ensure customers had a positive experience.